The roleYou will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets.
What you will do- Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue.
- Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it.
- Turn red accounts green. Spot risk early, build a save plan, and run it with urgency.
- Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them.
- Defend your accounts against competitors, in-house builds, and new enterprise architectures.
- Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need.
- Find expansion opportunities and hand them to our sales team with a clear plan.
- Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises.
RequirementsWhat you bring- 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company.
- You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K.
- You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you.
- A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it.
- Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value.
- You know how NRR and GRR are calculated and how your work moves them.
- Clear, concise writing and speaking. You can brief a CIO in five minutes.
- Experience in the Salesforce ecosystem is a strong plus.
BenefitsWhy join now- You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large.
- Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely.
- You will have real ownership, direct access to leadership, and the room to build how account management works here.
- Competitive base plus variable compensation tied to retention.
