4-7 years of B2B account management or sales experience, preferably in SaaS or marketplaces.
Proven success in growing significant accounts year-over-year.
Ability to navigate multi-stakeholder, multi-region environments skillfully.
Fluency in commercial terms and structures relevant to enterprise sales.
Strong executive presence for engaging with C-suite clients.
Demonstrated ability to independently create, execute, and adapt strategic plans.
Proficiency in using AI tools for enhanced work efficiency.
Responsibilities
Own and expand a portfolio of enterprise accounts through new user and business unit acquisition.
Grow wallet share within major accounts like EY, Airbnb, and others.
Identify and tap into new opportunities in existing accounts.
Lead commercial negotiations for renewals and new product sales.
Facilitate high-leverage, multi-country rollouts of the platform.
Maintain relationships with C-level sponsors to gain organizational mandates.
Ensure accurate forecasting and clean data management in HubSpot.
Collaborate with cross-functional teams to optimize sales processes.
Benefits
High-performance culture with a focus on collaboration.
Unlimited Paid Time Off (PTO).
Comprehensive health, dental, and vision insurance.
Provision of necessary tools and equipment for success.
Subsidized bus pass or parking options.
Regularly stocked snacks and lunches in the office.
Dog-friendly work environment.
Relocation support available if needed.
Full Job Description
As an Account Manager at Planned, you are the commercial owner of a portfolio of signed enterprise accounts. While our Customer Success Managers drive adoption depth within existing user bases and our Event Managers execute the events themselves, you are accountable for breadth; bringing new users, new business units, and new geographies onto the Planned platform.
What You'll Do
Own a book of signed enterprise accounts as the commercial driver of expansion - bringing in new users, business units, geographies, and product lines.
Systematically grow share of wallet across accounts like EY, Airbnb, DoorDash, Lego, OpenAI, and Honda.
Identify and convert untapped pockets within existing accounts: new regions, event categories, and stakeholder groups not yet on the platform.
Lead all commercial negotiations - renewals, multi-year extensions, MSA amendments, rate card changes, and new product sales (Hotel Room Block, contracting, fronting).
Build and close mandated, multi-country rollouts - our highest-leverage outcome.
Maintain executive relationships with Directors, VPs, and C-level sponsors who can mandate Planned across an organization.
Keep HubSpot clean, your forecast honest, and leadership informed. No surprises at quarter end.
Partner with CSMs, Implementation, Supply, and Finance - pulling in the right people at the right moment to win the deal.
What We're Looking For
4-7 years of enterprise B2B account management, expansion sales, or strategic accounts experience - ideally in SaaS, marketplaces, or transaction-based platforms.
A track record of growing six- and seven-figure accounts year-over-year, with numbers you can speak to.
Multi-stakeholder, multi-region seller - you can read a global org chart and find the right entry points across Procurement, Travel, Marketing, Events, and Finance.
Commercially fluent - rate cards, take rates, MSAs, multi-year structures, and ROI cases for finance audiences are your native language.
Executive presence - you can hold your own with a CFO, CMO, or Chief Procurement Officer in writing and in person.
Pace and ownership - you build the plan, work the plan, and adjust the plan without waiting to be told.
You use AI tools as a natural part of how you work - to research faster, prep sharper, and respond quicker. This is non-negotiable.
What Makes You Stand Out
Industry experience in events, hospitality, business travel, or strategic procurement.
Experience expanding a marketplace or transaction-fee business where adoption depth drives revenue.
You've sold into both Procurement and end-user buyers inside the same account.
French, Spanish, or other languages - useful as we grow internationally.
What We Offer
Culture of high performance, strong talent density and in-person collaboration
Unlimited PTO
Competitive comp packages
All the tools and gear you need to be successful (Macbook, screens, mouse, keyboard, Claude, etc.)
