6+ years in account management or customer success focused on enterprise clients
Proven success in growing and retaining large enterprise accounts
Experience converting detractors into advocates
Comfortable presenting to and influencing C-level and VP-level stakeholders
Strong project management and organizational skills
Technical savvy with a curiosity about complex systems
High integrity and adaptability with a team-first approach
Responsibilities
Own a portfolio of large enterprise accounts from activation to expansion
Build trusted relationships with executive sponsors across multiple departments
Guide implementation by coordinating internal teams to ensure customer outcomes
Lead executive business reviews presenting adoption progress and strategic roadmaps
Drive change management to accelerate adoption and long-term usage
Run discovery to uncover new use cases and identify upsell opportunities
Proactively manage account risk and develop mitigation plans
Benefits
Competitive base salary, performance-based bonus, and generous equity
Generous medical, dental, and vision benefits
401K plan enrollment
Flexible time-off policy
Catered lunch every day
Paid parental leave
Full Job Description
About the Role
We're looking for an Enterprise Account Manager to own relationships with some of our largest customers and join our in-person team in Denver, CO. You'll be the quarterback for your accounts, partnering with executives on their side and coordinating Deployments, Sales, Product, and Support on ours to drive adoption, renewals, and growth.
What You'll Do:
Own a portfolio of large enterprise accounts, from activation through adoption, renewal, and expansion.
Build trusted relationships with executive sponsors and multithread across finance, IT, and operations stakeholders.
Guide implementation by coordinating internal teams, including Deployments, to keep rollouts on track and tied to customer outcomes.
Lead executive business reviews and present adoption progress, ROI, and strategic roadmaps to senior leaders.
Drive change management within customer organizations to accelerate adoption and long-term usage.
Run discovery to uncover new use cases and identify upsell and cross-sell opportunities.
Partner with Account Executives to drive renewals and expansion.
Proactively manage account risk and build mitigation plans to protect retention.
Bring customer insights back to Product, Engineering, and Marketing to shape the roadmap.
What You Bring:
Experience managing large, complex enterprise accounts and working directly with executives.
Strong executive presence, with polished presentation and communication skills.
A track record of multithreading across large organizations and navigating complex buying and decision structures.
Strong project management and organizational skills, with the ability to keep multiple stakeholders and workstreams aligned.
Change management experience driving adoption of new tools or processes.
A commercial mindset, with experience identifying expansion opportunities and supporting renewals.
Technical savvy and curiosity about how complex systems work, without needing to be a hands-on implementer.
Calm, resourceful, and solutions-oriented under pressure.
High integrity, adaptability, and a team-first approach.
Requirements:
6+ years of experience in account management or customer success, with a focus on enterprise customers.
Proven success growing and retaining large enterprise accounts.
Experience turning detractors into advocates.
Comfort presenting to and influencing C-level and VP-level stakeholders.
Benefits
Competitive base salary, performance-based bonus, and generous equity
Generous medical, dental, and vision benefits
401K plan enrollment
Flexible time-off policy
Catered lunch every day
Paid parental leave
Expected OTE Compensation Range $175,000-$225,000
About OpenAI
OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
