Enterprise Account ManagerMiami, FL (Hybrid)As the Enterprise Account Manager, you are the strategic steward of customer relationships at Boats Group. You own a portfolio of accounts spanning both newly closed customers and mature, long-term clients - with responsibility for driving adoption, expansion, and retention across the full lifecycle. As a key architect of the white glove experience, you ensure every customer receives proactive, consultative support that translates platform value into measurable business outcomes. You act as a trusted advisor who anticipates customer needs before they surface, bridging the gap between post-sale success and revenue growth.
What You'll Do- Drive net revenue retention (NRR) through a combination of renewal execution, upsell, and cross-sell of additional product tiers and modules. Own a portfolio of accounts serving as the primary business point of contact.
- Identify and qualify expansion opportunities, partnering with team members across different departments where new business opportunities arise within an existing account. Develop deep, multi-threaded relationships across customer organizations, engaging stakeholders from end users through executive sponsors.
- Conduct structured Quarterly Business Reviews (QBRs) aligned to customer KPIs, ROI metrics, and strategic objectives.
- Deliver a proactive, high-touch service model that goes beyond reactive support - anticipate needs, surface insights, and bring ideas to customers before they ask.
- Proactively monitor account health scores and usage data to identify risk signals and intervention opportunities.
- Coordinate internal resources, including Sales Onboarding, Support, and Product teams to resolve complex customer challenges.
- Champion the voice of the customer internally, providing structured feedback loops to Product and Marketing.
- Serve as an escalation point for service issues, owning resolution timelines and customer communication. Maintain meticulous account records and activity logs within Salesforce.
What You Should Have - 5 or more years of SaaS sales, customer success, or enterprise-level relationship experience.
- Strong commercial acumen with experience managing renewals, upsells, and contract negotiations in a SaaS environment.
- Proficiency with Salesforce or comparable CRM.
- Excellent presentation skills; comfortable delivering executive-level QBRs and ROI narratives.
- Familiarity with negotiating multi-year contract structures is highly preferred.
- Bachelor's degree in business, Marketing, or related field preferred.
What You'll Receive: - Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
- Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
- Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
- Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
- Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
- Commuter Benefits: Park conveniently in our building's garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
- Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
- Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.
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