Enterprise Account ManagerAs an Enterprise Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Enterprise Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you'll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you'll bring a strategic mindset and commercial approach to the role.
Sounds exciting? Keep reading!
What You'll Do:- Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones.
- Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts.
- Strategic consultation: Act as the human dimension of Adyen's product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories.
- Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts.
- Feedback: Be the voice and champion for your customer internally and serve as a feedback loop.
Who You Are: - Enjoy engaging others and developing strong working relationships at all levels of management
- Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
- Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
- Comfortable synthesizing complex data sets and using data to tell a story
- Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results
Additional Requirements:- You have a minimum of 5+ years of experience in a client-facing, commercial role-such as account management, consulting, or working in the payments industry from a merchant perspective-with a strong background in complex enterprise software, technical infrastructure, or financial services.
- This role is based out of our New York office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
- You have full professional written and verbal proficiency in English language(s) (other languages are a plus)
- Some domestic and international travel required
Annual OTE ranges from $150,000 to $235,000, inclusive of base salary and commercial bonus. This role has an additional equity component. This range is based on the candidate's experience, qualifications, and geographic location; to learn more about our compensation philosophy, please click here.
