The Billing Supervisor is responsible for leading a team of Billing Analysts and Billing Representatives supporting client billing operations, accounts receivable management, cash application coordination, training, and issue resolution. This role ensures accurate and timely invoicing, drives collection performance, develops team capabilities, manages escalations, and partners across Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams to deliver strong client and business outcomes. Responsibilities for the role include oversight of billing operations, billing discrepancies, reporting, KPIs, AR performance, and escalations.
Responsibilities:Lead and Develop a High-Performing Team- Supervise, coach, and develop billing team members.
- Establish performance expectations and accountability measures.
- Conduct coaching, performance, and career development discussions.
- Foster employee engagement, teamwork, and continuous improvement.
Training & Workforce Readiness- Lead onboarding and training for new hires.
- Ensure team proficiency in billing systems, processes, and client requirements.
- Identify skill gaps and implement development plans.
- Coordinate cross-training to improve operational flexibility and business continuity.
- Maintain training materials, job aids, and standard operating procedures.
- Support workforce readiness for new products, systems, and billing modernization initiatives.
Billing & Accounts Receivable Operations- Oversee accurate and timely invoicing.
- Monitor AR aging, collections performance, and outstanding balances.
- Resolve billing discrepancies and payment application issues.
- Manage escalated client and operational issues.
- Support achievement of departmental financial and operational goals.
Operational & Financial Management- Monitor key performance indicators, including:
- AR performance
- Invoice accuracy
- Collection effectiveness
- Escalation resolution
- Productivity and service metrics
- Training and readiness measures
- Prepare operational and financial reports for leadership.
- Identify risks, trends, and opportunities for improvement.
Process Improvement & Change Leadership- Drive operational efficiency and quality improvement initiatives.
- Support implementation of new systems, tools, and workflows.
- Lead adoption and readiness efforts for billing modernization and other transformational initiatives.
Qualifications:- Experience in billing, accounts receivable, revenue operations, healthcare administration, or related operations.
- Prior supervisory, leadership, or team lead experience.
- Strong analytical, problem-solving, and decision-making skills.
- Experience utilizing operational metrics and reporting.
- Strong communication and stakeholder management abilities.
- Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience, preferred
- Experience leading organizational change or system implementations, preferred
- Experience developing, coaching, and training employees, preferred
Success Measures- Billing accuracy and timeliness
- Reduction in aged accounts receivable
- Escalation resolution effectiveness
- Employee engagement and retention
- Training completion and workforce readiness
- Cross-training coverage across critical functions
- Achievement of operational and financial KPIs
- Successful execution of billing modernization and business transformation initiatives
Leadership Expectations Successful supervisors build trust, drive accountability, develop talent, create a culture of continuous learning, lead through change, and deliver operational excellence while balancing client needs, employee development, and business objectives. This aligns with Band 3 leadership expectations for people leaders.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 62,400 - 104,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
