The Engineering Technician I is an entry to mid-level technical resource, for internal, technical, development programs. This position reports to a department Technical Manager, and assists identifying and providing reliable solutions for product technical issues.
This role is accountable for repair, modifications, and technical support for high power MF, RF & DC equipment of TRUMPF Huettinger (TH) products. These services will include both hardware and software repair; and calibration of the same equipment at in-house repair and test center. Other customer support via telephone, and email. Customer spare parts / inventory support both on-site and in-house. Repair, maintenance and installation of demo equipment for customer demonstration. General travel for first year will be approx. 10 - 20%, with occasional international travel. Additional travel may be required once completed training on the TH array of products.
Duties and Responsibilities
- Maintain highest level of product knowledge and industry applications 6 Semiconductor, Display, Optical.
- Articulate technology and product positioning to both business and technical users
- Provide design and specification development support to consultants, integrators, and distributors
- Respond to functional and technical elements of RFIs/RFPs Listen, understand, and convey customer requirements to internal stakeholders; eventually leading to a client consultation and presentation of proposed design and technical concepts
- Assist in the design and development of new products and tools necessary to progress business objectives
- Maintain accurate records of client accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases
- Provide status reporting of ongoing projects and future projects
- Travel to local project sites to perform start-up, integration, and training services. Upon achieving increased levels of experience, travel may include regional, customer locations.
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
- Maintain professional business relationships with both internal and external customers and stakeholders
- Cooperation with other TRUMPF Huettinger departments
- If necessary, help with 24-hour customer support line
Experience & Education
- Experience of 1 - 2 years in similar engineering or technical positions
- Read and understand vacuum system architecture, including mechanical and electrical blueprints; and have a basic understanding of electrical and control systems
- A basic understanding of systems/network communications technology 6 Ethernet, DeviceNet, Profibus, etc.
- Proficient in Microsoft Office and relevant administrative and industry software
- Strong communication, Interpersonal and organizational skills
- Necessitates local travel to customer sites; and other U.S. and European travel for training when required
- An associates degree is required, with a bachelors degree or higher, strongly preferred in Electrical Engineering, Physics, or Material Sciences.
- An equivalent combination of education and experience would be considered.
- Desirable industry experience includes semiconductor wafer fab equipment, vacuum coating and plasma processes, power supplies (DC, AC, and RF), and induction heating.
- Customer Service or Technical Support experience.
- Proven Project Management skills.
- Application Programming Experience
Pay & Benefits- Retirement: 401(k) with generous company match
- Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
- Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
- Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
- Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
- Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
- Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children
Pay Range: $32.60 - $52.79
