Hohmann & Barnard Inc
The Engineering Services Team Manager is responsible for leading and developing Hohmann & Barnard's Engineering Services team while ensuring the timely delivery of high-quality technical support, project documentation, and engineering-related services to customers and internal stakeholders. This position serves as a working manager, balancing leadership responsibilities with active participation in technical review, project coordination, workflow management, and customer support. The successful candidate will oversee a team of technical professionals and external service providers while driving continuous improvement initiatives that enhance efficiency, quality, scalability, and customer satisfaction.
The Engineering Services Team Manager plays a critical role in supporting the company's growth by developing people, improving processes, leveraging technology, and maintaining a high-performing technical services organization.
Key Responsibilities:Technical Services & Customer Support- Provide technical guidance and assistance to customers, sales personnel, product management, manufacturing, and other internal stakeholders.
- Review technical submittals, drawings, calculations, specifications, and project documentation for quality and completeness.
- Assist in the resolution of technical issues, customer inquiries, and project challenges.
- Support the development and maintenance of technical resources, design tools, standard details, and engineering documentation.
- Maintain a thorough understanding of company products, applications, installation requirements, industry standards, and relevant building codes.
Team Leadership & Development- Lead, coach, mentor, and develop Engineering Services personnel to achieve individual and departmental objectives.
- Conduct recruiting, interviewing, hiring, onboarding, and training activities for Engineering Services staff.
- Conduct performance evaluations and provide ongoing feedback, coaching, and professional development opportunities.
- Develop and implement performance improvement plans when necessary.
- Establish clear expectations, accountability, and performance standards for team members.
- Foster a collaborative, customer-focused culture centered on responsiveness, quality, and continuous improvement.
- Support succession planning and long-term team development.
Project & Workflow Management- Manage daily Engineering Services operations, workload distribution, and resource allocation.
- Monitor department capacity and prioritize projects to achieve established turnaround time goals.
- Coordinate and balance work among internal team members and external drafting, estimating, and engineering resources.
- Identify and address workflow bottlenecks, resource constraints, and service inefficiencies.
- Ensure project deliverables are completed accurately, consistently, and on schedule.
- Maintain visibility of project status and communicate priorities across the organization.
External Resource Management- Coordinate and manage third-party engineering firms responsible for engineering calculations, sealed documents, and related engineering services.
- Oversee external drafting, detailing, and estimating resources to ensure quality, consistency, and adherence to project schedules.
- Establish and maintain productive relationships with external service providers.
- Evaluate external resource performance and capacity to support departmental objectives.
Process Improvement & Technology Leadership- Lead continuous improvement initiatives focused on operational efficiency, quality, and customer service.
- Identify opportunities to streamline workflows through automation, technology enhancements, and improved processes.
- Evaluate and implement emerging software, digital tools, and AI-enabled solutions that improve productivity, responsiveness, and overall service delivery.
Cross-Functional Collaboration- Partner closely with Sales, Product Management, Manufacturing, Marketing, and Operations teams to support business objectives.
- Participate in strategic planning initiatives involving technical services, customer support, and product implementation.
- Communicate effectively across departments to ensure alignment on priorities, schedules, and customer expectations.
Success MeasuresSuccess in this role will be measured by:
- Achievement of Engineering Services turnaround time objectives.
- Internal and external customer satisfaction.
- Quality and accuracy of department deliverables.
- Team productivity, engagement, and retention.
- Effective utilization of internal and external resources.
- Successful implementation of process improvements and operational efficiencies.
- Development of scalable systems and infrastructure that support organizational growth.
Qualifications Required- 5+ years experience in engineering services, technical services, drafting, detailing, construction products, building envelope systems, masonry, structural components, or a related industry.
- Strong understanding of construction documents, technical drawings, specifications, and project workflows.
- Experience managing project priorities, schedules, and resource allocation.
- Experience working directly with customers and internal stakeholders in a technical support environment.
- Strong organizational, communication, and problem-solving skills.
- Ability to lead teams while remaining actively involved in technical and operational activities.
- Experience within the masonry, anchoring, building envelope, structural connection, or specialty construction products industries.
- Proficiency with AutoCAD, Revit, and related design/documentation software.
- Experience managing third-party engineering, drafting, or technical service providers.
Pay Range:
96,000.00 - 144,000.00
We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
