Apple

Engineering Project Manager- Customer Systems - Support Engineering Solutions

Apple$120K — $145K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience.
  • 5+ years in engineering/project/program management or related roles.
  • Experience managing software development projects through delivery.
  • Strong understanding of SDLC and project management methods (Agile/Scrum, Waterfall).
  • Preferred familiarity with enterprise applications in customer support environments.
  • PMP, CSM, or related certification is a plus.
  • Fluent in project management tools like JIRA, Confluence, and Smartsheet.

Responsibilities

  • Lead cross-functional planning and execution for business applications.
  • Partner with stakeholders to scope projects and manage timelines.
  • Translate business needs into actionable engineering plans.
  • Track progress across multiple initiatives and proactively address roadblocks.
  • Leverage AI tools to enhance team efficiency and visibility.
  • Ensure high-quality delivery of projects on time.
  • Coordinate delivery for AI/ML-enabled features.

Benefits

  • Healthcare coverage including medical, dental, and vision.
  • Generous vacation and paid time off policies.
  • Retirement plan options with company matching.
  • Employee discounts on products and services.
  • Opportunities for professional development and training.
Full Job Description
The IS&T Customer Systems team designs, builds, and maintains the business applications that power AppleCare's global support operations, enabling millions of customer interactions every day. We're looking for an Engineering Project Manager to lead the delivery of these critical applications from concept to launch - partnering closely with engineering, design, and business stakeholders across AppleCare Business Org to plan, coordinate, and drive complex technical projects that ship on time and with excellence. **Description** The Engineering Project Manager will lead cross-functional planning and execution for business applications supporting AppleCare Business Org. This role partners with engineering, product, and business stakeholders to scope projects, manage timelines, and ensure high-quality delivery. The ideal candidate is a clear communicator who can translate business needs into actionable engineering plans, track progress across concurrent initiatives, and proactively resolve roadblocks - while leveraging modern AI tooling to increase efficiency and visibility across the team. **Minimum Qualifications** Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience. 5+ years of experience in engineering project management, program management, or related technical delivery roles. Demonstrated experience managing software development projects from initiation through delivery. Strong understanding of software development lifecycle (SDLC) and project management methodologies (Agile/Scrum, Waterfall, or hybrid). **Preferred Qualifications** Experience supporting enterprise business applications within a customer support or service operations environment. PMP, CSM, or other relevant project/program management certification. Familiarity with AppleCare business processes or similar customer service organizations. Experience with project management and collaboration tools (e.g., JIRA, Confluence, Smartsheet). AI tooling fluency, including status reporting automation, risk prediction, meeting summarization, and spec drafting with LLMs. Experience coordinating delivery for AI/ML-enabled features, including familiarity with data readiness, model evaluation cycles, and phased rollout practices, is a plus.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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