Engineering Professional

Position Overview:

In this role, you will ensure the quality, efficiency, and timely delivery of Data Center Engineering services. Plan and coordinate major installations, system implementations, and upgrades. Troubleshoot IT hardware failures and network issues while maintaining hardware and supply inventories. Apply established principles, theories, concepts, and techniques to resolve a range of problems under normal supervision.

Our Impact:

• Keep the lights on. Support Core projects, tech refresh project, network upgrades.
• Support other activities in Colo Data Center and computer rooms, communication closets.
• Support DCIM Sunbird and maintain hardware inventory

Your Impact:

• Support the development and implementation of standards, policies, and guidelines for data center design, layout, and environmental management. Research policy and procedure issues, draft updates for approval as needed, and review standards as technology evolves to ensure they remain accurate.
• Manage and support projects involving the construction and retirement of IT spaces, including computer rooms and wiring closets, as well as equipment installation and removal. Configure spaces within building constraints, applying electrical and mechanical engineering knowledge to ensure equipment has adequate cooling, remains accessible, and is properly cabled.
• Support monthly and annual asset management reporting, including tracking receivables and verifying asset receipts for invoice payment. Manage asset disposal and confirm e-waste certification for end-of-life equipment.
• Develop and maintain databases, connectivity and configuration diagrams, and spreadsheets for IT assets and spaces. Manage inventory, use floor-plan software to track and investigate issues, and provide first-line data center support.
• Collaborate with others to maintain stable data center, computer room, and communications closet environments.
• Diagnose problems and assist customers in resolving issues.
• Maintain the safety and security of data centers and computer rooms.
• Develop and maintain operational procedures for data centers, computer rooms, and related areas.
• Install, rack, and stack hardware, including switches, servers, and appliances.
• Install, test, and troubleshoot copper and fiber cabling.
• Maintain equipment inventory and warranty records for all tools and equipment.
• Manage centralized receiving and asset management.
• Escort vendors within controlled areas.

Qualifications:

• Two to four years of data center experience.
• Knowledge of SAN storage, network operations, telecommunications, and related operational support functions.
• Bachelor's degree in information systems or a related field.
• Strong proficiency with Sunbird dcTrack and ServiceNow.
• Excellent communication skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Access, Word, and Visio.
• Working knowledge of telecommunications technologies, systems, and circuits.
• Demonstrated ability to fabricate and install data center-compliant cabling, including Cat5e, Cat6, and fiber.

Keys to Success in this Role:

• Working knowledge of HVAC, power, security, building systems operations, and safety practices.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to identify and resolve conflicts effectively.
• Ability to balance multiple priorities and meet tight deadlines.
• Ability to test servers, components, and other hardware as needed.
• Detail-oriented with strong multitasking skills.
• This is a first-shift, Monday-Friday position which may require after-hours and weekend support.

Current Freddie Mac employees please apply through the internal career site.

Time-type:Full time

FLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $94,000 - $142,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.