4+ years as an Assistant Project Engineer or Project Engineer
3 years as a Network Administrator with hands-on experience
Bachelor's degree in a related field or equivalent experience
Expertise in Active Directory, DNS, DHCP, and Group Policy
Familiarity with VoIP technology and authentication methods like SSO/SAML and MFA
Preferred certifications in networking and cloud technologies, especially Microsoft 365 and Azure
Responsibilities
Utilize 70% of billable hours weekly for client project work
Travel to client sites as needed to support project teams
Deliver exceptional customer service throughout project engagements
Collaborate with project teams to meet defined objectives
Analyze project data to create status reports and recommend actions
Review production and maintenance reports to identify issues
Assess project status against schedules and facilitate timely solutions
Benefits
Rich medical and prescription plans
Dental and vision coverage
Paid holidays and flexible paid time off
401K with Safe Harbor matching
Stock appreciation rights
Company-paid life and disability insurance
Mental health support and financial wellness services
FSA for medical and dependent care
HSA option available
Company-paid training and exam materials
Performance-based bonuses
Full Job Description
Description
Job Summary:
The Engineer, Professional Services is responsible for assisting the Project team and providing knowledge and expertise for a range of project implementations and extended client engagements. The ideal candidate has a high level of attention to detail, takes initiative, and can drive results for customer requirements. The Engineer, Professional Services will be responsible for maintaining the organization's standard for customer service and delivering projects with the highest attention to compliance and quality. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Responsibilities:
Project Utilization of 70% billable hours per week, including all dispatch and project work directly involved for the client.
As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location.
Provide superior service to customers and clients.
Work closely with the project team to complete the defined project objectives outlined in the project statement of work.
Collect and analyze project data to create status reports against the established project milestones and recommend future actions.
Review reports of production, malfunction, and maintenance to determine or address issues.
Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time.
Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work.
Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe.
Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
Acts as a first level technical escalation point to assist associate engineers with troubleshooting technical challenges and providing solutions, escalating further to senior engineers when necessary.
Interacts and works directly with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.
Requirements
Knowledge, Skills, and Abilities:
Strong oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes
Strong oral and written communication skills
Communicate effectively with internal team members, customers, clients, and stakeholders.
Expert level Microsoft Windows /Active Directory and related services
Server hardware configuration, including RAID, NIC teaming
Exchange 2010, 2013, 2016, 2019 - Management, troubleshooting, and migrations
Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)
Hypervisor (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)
Terminal Services, Remote Desktop Services, or Citrix XenApp/Desktop
Microsoft SQL 2012 and later
Wireless Network technologies including cloud managed products
Enterprise Security Products (CrowdStrike, Microsoft Defender, Cylance)
Experience
Experience
4+ years of experience as an Assistant Project Engineer or Project Engineer.
3 years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
Bachelor's degree in a related discipline or equivalence of professional work
Active Directory experience including DNS, DHCP, NTFS, File/Printer Share, Group Policy
Experience in implementation and management of VoIP technology
Authentication technology experience, SSO/SAML, MFA, Zero Trust preferred
Certificates, Licenses, Registrations:
Prefer administrator or expert level certifications in networking and cloud technologies, including Microsoft 365 and Azure
Compensation Package
ITS offers a full benefits package, including:
Rich Medical and prescription plans
Dental & Vision
Paid Holidays and Flexible Paid Time Off
401K/401K Roth with Safe Harbor matching
Stock Appreciation Rights
Company-paid life insurance, long-term and short-term disability insurance
Company-paid mental health support & financial wellness services
