Bachelor's degree in a related field or equivalent experience.
5+ years of software engineering experience.
Strong AWS cloud development experience.
Proficiency with TypeScript and/or Python.
Experience building REST APIs and microservices.
Experience with Agile development methodologies.
Responsibilities
Design, develop, test, deploy, and support cloud-native applications within AWS.
Build and enhance solutions leveraging Amazon Connect and serverless technologies.
Develop applications and integrations using TypeScript and Python.
Create APIs and backend services for customer service and collections platforms.
Participate in design and implementation of outbound dialing and IVR solutions.
Build and maintain CI/CD pipelines using Azure DevOps.
Collaborate with stakeholders to deliver scalable solutions.
Benefits
Generous PTO, Floating Holidays, and 12 Federal Holidays observed.
Support for financial well-being with a 401k and employer match.
Comprehensive medical, dental, vision, and other insurance options.
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs.
Free access to on-site fitness centers and gym subsidies.
Tuition Reimbursement and Family Scholarship Programs.
Career development and training opportunities.
Full Job Description
What You'll Contribute
Sallie Mae is seeking an experienced Engineer III to join our Customer Experience Technology team. This engineer will play a critical role in designing, developing, and enhancing cloud-based contact center solutions supporting customer service and collections operations. This position is focused on expanding and modernizing our AWS Connect platform, including development of next-generation outbound dialing and collections capabilities.
What You'll Do
Design, develop, test, deploy, and support cloud-native applications within AWS.
Build and enhance solutions leveraging Amazon Connect, AWS services, API Gateway, and serverless technologies.
Develop applications and integrations using TypeScript and Python.
Create APIs and backend services supporting customer service and collections platforms.
Participate in design and implementation of outbound dialing, telephony, and IVR solutions.
Build and maintain CI/CD pipelines using Azure DevOps.
Collaborate with business and technology stakeholders to deliver scalable solutions.
Troubleshoot production issues and drive continuous improvement.
Required Qualifications
Bachelor's degree in a related field or equivalent experience.
5+ years of software engineering experience.
Strong AWS cloud development experience.
Proficiency with TypeScript and/or Python.
Experience building REST APIs and microservices.
Experience with Agile development methodologies.
Preferred Qualifications
Amazon Connect experience.
Telephony, IVR, or contact center platform experience.
Collections or financial services experience.
Azure DevOps / CI-CD experience.
Experience with AI-enabled customer service technologies.
Work Location
Preferred location is Christiana, Delaware. Exceptional candidates in Indianapolis, IN may be considered.
Feeling your best helps you do your best:Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
About Sallie Mae
Sallie Mae is a publicly traded U.S. corporation that provides consumer banking. Its nature has changed dramatically since it was set up in 1973. At first, it was a government entity that serviced federal education loans. It then became private and started offering private student loans, although at one point it had a contract to service federal loans. The company's primary business is originating, servicing, and collecting private education loans. The company also provides college savings tools such as its Upromise rewards program. It is headquartered in Newark, Delaware.
