Summary:As a Customer Service Engineer II in Quality Department, you will support OEM customerson projects involving failure investigations and root cause analysis, using structured investigation methodologies, analytical problem-solving skills, and statistical techniques to identify issues and drive effective corrective actions. We are looking for a highly motivated and customer-oriented professional with strong communication and interpersonal skills, a proactive attitude, and the ability to build positive relationships with customers and cross-functional teams. The ideal applicant demonstrates empathy, professionalism, adaptability, and a collaborative mindset, while maintaining a strong sense of ownership and accountability. This role is well suited for candidates who aspire to develop broad cross-functional expertise across areas such as data analysis, logistics, operations, finance, negotiation, engineering coordination, and business communication.
Responsibilities:- Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination.
- Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities.
- Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs.
- Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities.
- Conduct follow-up audits to verify effective implementation of corrective and preventive actions.
- Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance
- Travel to OEM, Tier 1 supplier facilities or failed vehicle location as needed, including support for containment activities
- Cultivate strong customer relationships through proactive communication, responsiveness, professionalism, and effective issue resolution.
- Conduct quarterly onsite customer visits to strengthen customer relationships, support quality discussions, and understand customer needs and concerns.
- Perform other duties as assigned
- Mentor Engineer I level engineers as required
Qualifications:- Bachelor's Degree in Finance, Statistics, Mathematics, Data Science, Business Administration, Engineering, Industrial Engineering, or related field required, MBA or MS or equivalent relevant experience preferred
Experience:- 3-6+ years of related experience
- Experience in analyzing data using statistical tools
- Experience in root cause analysis using structured problem-solving tools and methodologies
- Experience in customer-facing roles with strong verbal and written communication skills
- Experience in project engineering, or program management
Skills:- Strong verbal and written communication skills
- Knowledge of quality-related tools (8D, 5 Why, Fishbone diagram)
- Statistical analysis and data interpretation skills (Minitab, Excel, Power Bi, Tableau, R, Python, or similar tools)
- Results-oriented and data-driven mindset
- Attention to detail
- Strong perseverance and self-motivation
- Structured problem-solving skills and critical thinking
- Technically proficient and motivated to continuously improve
- Familiarity with automotive quality systems
- Ability to work flexible hours as needed to support customer requirements.
- Ability to travel domestically and internationally as needed
- MS Office Suite
Benefits Overview- 100% employer-paid Medical, Dental, and Vision premiums for you and your family
- 100% employer-paid disability and life insurance
- Generous Paid Time Off / Holidays
- Opportunity to grow in a diverse work environment with a global company
- 401k Retirement savings and planning with a generous company match
