Job InformationThe Control Center Engineer reports to the Service organization at HyAxiom. The Service organization is responsible for customer support, spare parts management, service engineering, service contract execution, and field service of HyAxiom's stationary fuel cell fleet. HyAxiom's state of the art Control Center monitors the worldwide fleet of fuel cells. The Control Center Engineer is the first point of contact for customer inquiries through phone and email, and is first to receive fuel cell alarms from the fuel cell's remote monitoring system. The Control Center Engineer will respond to all customer requests, document all fuel cell alarms, and provide work instructions for the Field Service Technicians that will complete repairs at the fuel cell locations. Due to the nature of the worldwide service business, the control center engineer must be willing to accommodate a flexible schedule, with availability on all shifts and all days of the week.
Role & Responsibility- Receive alarms from fuel cells, use manuals and troubleshooting guides to provide a comprehensive work order for field service personnel.
- Take remote action when possible, to tune fuel cell and ancillary equipment to optimize system performance.
- Conduct remote fuel cell starts. Due to the economic factors of our business, fuel cell starts are usually performed remotely, at off peak electrical demand hours, by a control center engineer.
- Communicate all fuel cell outages to the HyAxiom FCA Senior Management team.
- Work with new and existing monitoring systems to analyze the health of the fleet, troubleshoot systems, support field service, and optimize power plant performance.
- Develops plans to meet the objectives of short and longer-term assignments.
- Demonstrates effective problem-solving skills.
- Encourage and build mutual trust, respect and cooperation among team members and beyond.
Job RequirementEducation & Experience:- Bachelor's degree in engineering or Associate's degree plus 3 years of experience in field service engineering, systems engineering, troubleshooting, or system controls.
- Bachelor's degree or Associate's degree in Engineering or a related field.
- 0-3 years of experience in field service engineering, systems engineering, troubleshooting, and system controls.
Knowledge & Skill:- Robust process and systems understanding, know-how and expertise.
- Working knowledge of field service engineering processes.
- Knowledge of relevant troubleshooting techniques and system controls.
- Proficiency with Microsoft Office.
- Excellent oral and written communication skills.
- Adaptability to complete various tasks as business needs change.
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