Bachelor's degree in Computer Science, Information Technology, Data, Engineering, or related field, or equivalent experience
Microsoft certification in Copilot Studio, Power Platform, Azure AI preferred
Experience in prompt design, AI evaluation, knowledge grounding, or responsible AI preferred
4+ years in AI solution development, automation, or enterprise technology
Hands-on experience with AI agents, chatbots, or workflow automations
Familiarity with building internal tools for operations or customer-facing teams preferred
Responsibilities
Build AI agents and copilots using Microsoft tools
Design conversation flows, prompts, and escalation paths
Configure approved knowledge sources like SharePoint and Dataverse
Collaborate with business stakeholders to develop use cases
Test agent performance for accuracy and usability
Refine agent quality based on feedback and testing
Document configurations and support models for AI agents
Benefits
Comprehensive health insurance
Retirement savings plan with company match
Professional development opportunities
Flexible work hours
Paid time off and holidays
Employee assistance program
Full Job Description
Education
Bachelor's degree in Computer Science, Information Technology, Data, Engineering, or a related field, or equivalent practical experience
Microsoft Copilot Studio, Power Platform, Azure AI, or related Microsoft certification preferred
Training or practical experience in prompt design, AI evaluation, knowledge grounding, or responsible AI preferred
Work Experiences
4+ years in AI solution development, automation, application development, data platforms, or enterprise technology
Hands-on experience building AI agents, copilots, chatbots, workflow automations, or advanced digital assistants
Experience with Microsoft Copilot Studio, Power Automate, Power Apps, SharePoint, Teams, Dataverse, or Azure AI
Experience building internal tools for operations, human resources, IT, finance, supply chain, stores, or customer-facing teams preferred
Retail or multi-site enterprise experience preferred
Skills
Strong understanding of prompt design, knowledge grounding, and AI testing methods
Ability to design agent instructions, conversation flows, prompts, knowledge grounding, actions, and escalation paths
Comfort configuring approved knowledge sources such as SharePoint, Dataverse, SQL, ServiceNow, internal documents, and enterprise data
Ability to work directly with business users and translate needs into practical AI solutions
Strong problem-solving skills and comfort working in fast-moving, ambiguous environments
Familiarity with Retrieval-Augmented Generation (RAG) patterns, Azure OpenAI, Microsoft Graph, APIs, enterprise search, AI safety, access controls, and data privacy preferred
Responsibilities
Build AI agents, copilots, and assistant experiences using Microsoft Copilot Studio, Azure AI Studio, Power Platform, SharePoint, Teams, and related Microsoft tools
Configure approved knowledge sources such as SharePoint, Dataverse, SQL, ServiceNow, internal documents, and enterprise data
Partner with business stakeholders to clarify requirements and convert use cases into working prototypes
Test agent performance for accuracy, completeness, hallucination risk, usability, and business fit
Improve agent quality through prompt refinement, knowledge tuning, evaluation frameworks, and user feedback
Package successful prototypes into reusable templates, starter prompts, and build patterns
Document agent configuration, data sources, known limitations, support model, and adoption guidance
Support pilots, collect feedback, and iterate quickly toward production readiness
Responsibilities may change; team members may be required to perform other duties as assigned
Physical Requirements & Attendance
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
Regular office attendance is required
About Academy Sports & Outdoors, Ltd
Academy Sports + Outdoors is a premier sports, outdoor and lifestyle retailer with a broad assortment of quality hunting, fishing, and camping equipment and gear along with sports and leisure products, footwear, apparel and much more. The Texas-based company operates over 250 stores throughout Alabama, Arkansas, Florida, Georgia, Kansas, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas, where the company is headquartered. Academy employs more than 29,000 team members and is committed to providing exceptional customer service, offering an unparalleled assortment of top brands, and promoting active lifestyles through its community involvement.
