Engineer Application Support

Copeland

$80K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in engineering or technical support role
  • Strong understanding of heat load calculations
  • Experience with customer-facing technical documentation
  • Proficiency in coordinating between sales and engineering teams
  • Familiarity with Oracle service portal for issue management

Responsibilities

  • Support technical documentation efforts for customer requirements
  • Coordinate with plant for sampling and testing needs
  • Facilitate sample evaluation and qualification processes with AE team
  • Collect and analyze heat load calculation inputs from stakeholders
  • Compile and develop application-specific system operating data
  • Prepare technical documentation for application engineering
  • Manage customer issues and coordinate resolutions between teams

Benefits

  • Health and wellness benefits
  • Flexible work schedule
  • Opportunities for professional development
  • Collaborative work environment
  • Access to advanced technical resources
Full Job Description

1


New Product Qualification – OEM/SSI OEM/ Channel

  • Support AE Team for  technical documentation required by customer
  • Coordination WIth  Plant For samples & Test Reports
  • Coordinate with sales for samples & delivery
  • Coordinate with AE team for sample evaluation / qualification
  • NBO Plan monitoring / Updation

2

Support To Cold Chain Contractors

  • Get inputs from Sales / Team / Customer for heat load calculations
  • Calculate the heat load based on input received on application & share report
  • Support AE Team for  technical documentation required by customer
  • Coordination WIth  Plant For samples & Test Reports
  • Coordinate with sales for samples & delivery
  • Coordinate with AE team for sample evaluation / qualification
  • undefined

3

Application Data

  • Compile The Test Data Received From Customer As well As Karad Engineering Lab
  • Develop Application Wise System Operating Data
  • Analysis & Prepare inputs for product qualification
  • Prepare Data for Updation of technical  cross reference document
  • Prepare Technical Data For Application Engg Documentation

4

Handling Customer Issues, Coordination between Plant / Quality & Customer to share inputs / Resolve Line / Field Issues

  • Updation of customer issues in oracle service portal
  • If needed arrange compressor for tear down & share findings
  • Coordinate with plan / engineering / customer to plan action for resolution
  • Coordinate with plant if any mfg related issues reported & arrange for CAPA

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