OVERVIEW OF POSITION:Provide Engineering & Technical Services to target customers
RESPONSIBILITIES OF THIS POSITION - APPLICATION ENGINEERING- Maintain high-level knowledge of all products, services, mfg. operations & fabrication capabilities, and relevant industries through company's resources and self-education.
- Engage with company sales representatives and their customers in providing presale and post-sale application engineering support.
- Act as principle application engineering point of contact for customers and sales representative for assigned sales area.
- Provide general and value added application engineering support for all products i.e.:
- Take ownership of situations to effectively resolve matters in a timely manner.
- Effectively offer solutions for customers based on clear application requirements to best meet customers' requirements and company sales objectives.
- Oversee field testing activities of products.
- Provide on-site troubleshooting support.
- Engage in project activities.
- Deliver technical presentations to customers.
- Support special pricing and materials mgt. activities as it relates to specific acct. efforts.
- Support account sales goals and strategies.
- Communicate regularly with sales team members regarding account activities.
- Identify leads through active listening and probing for customer requirements and opportunities, as well as proactive industry research.
- Participate in customer visits with sales representatives to develop & maintain strong supplier/customer relationships.
- Maximize scope of supply.
- Recognize that a customer using one product type may have opportunities to purchase others.
- Demonstrate proactive selling of products.
- Identify opportunities for expanding the sale through additional options and/or complimentary products.
- Identify and communicate product/service improvements based on customer feedback/experience.
- Support contact management database through including personal activities.
- Interact with key Habasit Group personnel in Knowledge Mgt., R&D, & Product Mgt. in support of personal growth, product improvement & development.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required - Bachelor of Science degree in Mechanical Engineering with 10 years industrial experience plus minimum 3 years in customer facing role - belting and/or conveying related experience preferred.
- Required - Work inside office and travel in support of outside sales force and customers as part of team; Travel requirement 20%
- Required - Experienced in mechanical design, analysis and troubleshooting; technical writing; and time/task management.
- Required - Excellent interpersonal skills; practiced in public speaking and face-to-face consultation.
- Required - Proactive problem solver
- Required - Able to multitask & work well in a team.
- Required - Competent with Microsoft Office: including Word, Excel, PowerPoint; and CAD.
- Required - Customer and results oriented
