Engagement ManagerLocation: Remote (US)
Reports to: VP, Customer Success
About the RoleThe
Engagement Manager owns
customer outcomes and successful deployment of the UptimeAI platform across enterprise accounts.
This role combines:
- Enterprise customer engagement
- Industrial domain expertise
- Technical solution leadership
- Program management for complex deployments
You will work closely with
engineering, operations, and executive stakeholders within major industrial organizations to ensure customers successfully deploy, adopt, and scale UptimeAI.
Success in this role is defined by
measurable operational impact, strong platform adoption, and long-term customer partnerships.What You'll DoLead Enterprise Customer Engagements- Own customer success, adoption, and value realization across enterprise accounts.
- Partner with engineering, operations, and reliability teams to deploy and scale UptimeAI solutions.
- Act as a trusted advisor to customer executives and technical teams.
Drive Measurable Customer OutcomesHelp customers achieve operational outcomes such as:
- Improved asset reliability
- Increased operational efficiency
Lead Complex AI Deployments- Lead deployment programs for industrial AI solutions.
- Facilitate technical workshops and solution architecture discussions.
- Translate AI insights into actionable operational improvements.
Support Expansion & Strategic Opportunities- Partner with Sales and Solutions teams to support strategic customer opportunities.
- Identify new use cases and expansion opportunities based on realized value.
Cross-Functional Leadership- Collaborate closely with Product, Engineering, and Delivery teams.
- Represent the voice of the customer internally.
- Help shape product roadmap based on field insights.
What Success Looks Like- Successful deployment of AI solutions across enterprise customers
- High customer adoption and satisfaction
- Measurable operational improvements for customers
- Strong retention and expansion across strategic accounts
- Customers viewing UptimeAI as a long-term strategic partner
QualificationsMust Have- 10+ years experience in customer engagement, digital transformation, or enterprise SaaS deployments
- Experience working with industrial customers in sectors such as oil & gas, manufacturing, chemicals, power, or heavy industry
- Experience deploying industrial analytics, APM, predictive maintenance, or AI solutions
- Strong program or project management skills managing complex enterprise deployments
- Ability to engage technical, operational, and executive stakeholders
- Experience working with cross-functional teams including engineering, product, and data science
Nice to Have- Background in reliability engineering, operations, or industrial digital transformation
- Experience with APM platforms, industrial IoT, or predictive maintenance solutions
- Certifications such as CMRP, Six Sigma, or reliability frameworks
Why Join UptimeAI- Work at the forefront of AI transforming heavy industry
- Partner with leading global industrial companies
- Help shape how AI delivers real operational impact
- Competitive compensation and equity
- Opportunity to build and scale in a high-growth AI company
