Position Description: PAR Technology is seeking a highly organized and customer-focused Engagement Manager (EM) to lead the successful delivery of PAR Restaurant portfolio project implementations and ongoing app enhancements for our customer brands. This role is responsible for managing project execution, coordinating cross-functional teams, and ensuring customers achieve value from Punchh solutions while maintaining timelines, scope, and quality standards.
The EM serves as the primary delivery lead during implementations and key initiatives, partnering closely with Customer Success, Product, Engineering, and partner teams to drive predictable, high-quality outcomes.
Position Location:Remote - New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois
Reports To: Manager, Engagement
What We're Looking For:Requirements:
- 3-5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment is required.
- Experience managing multiple concurrent projects with defined scope and timelines.
- Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
- Strong organizational and time-management skills with attention to detail.
- Clear written and verbal communication skills for customer-facing interactions.
- Ability to manage dependencies across multiple teams.
- Proactive problem-solver with a structured approach to execution; comfortable operating in a fast-paced, evolving environment.
- Bachelor's degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.
Additional skills:
- Familiarity with POS ecosystems, payments, guest loyalty, APIs, and third-party integrations is a major plus.
- Experience with project management and collaboration tools (e.g., Salesforce, Jira, Smartsheet, Monday).
- Understanding of implementation lifecycles, testing phases, and launch processes.
- Project management training or certification (PMP, CAPM, Scrum, or similar) is a plus but not required.
Unleash your potential: What you will be doing and owning:Project Delivery & Execution- Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
- Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
- Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
- Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
- Ensure deliverables meet PAR quality standards and client requirements.
Customer Engagement- Serve as the primary day-to-day contact and project owner for delivery-related activities.
- Establish clear expectations on timelines, responsibilities, and dependencies.
- Provide regular and proactive status updates, risks, and mitigation plans to stakeholders.
- Support customers through requirements, strategy, testing, launch preparation, and go-live activities.
Cross-functional Coordination- Partner with Technical Account Managers, Product, Engineering, Strategists, Execution Services and Customer Success to align on requirements and delivery plans.
- Facilitate internal project reviews, standups, and readiness checkpoints.
- Ensure smooth handoff from Sales to delivery and from implementation to Customer Success.
Risk & Issue Management- Identify delivery risks early and drive mitigation plans.
- Manage change requests and scope adjustments in alignment with internal processes.
- Escalate issues appropriately to Senior/Enterprise EM leadership when needed.
Adoption & Launch Support- Drive readiness for UAT, production launch, and post-launch validation.
- Ensure key product capabilities (loyalty, ordering, payments, offers, messaging, integrations) are configured and tested successfully.
- Support early adoption activities in partnership with Customer Success.
Process & Continuous Improvement- Follow established delivery methodologies, templates, and tools.
- Contribute feedback to improve implementation processes, documentation, and tooling.
- Maintain accurate project data in systems of record (e.g., Salesforce, Jira, Smartsheet).
AI Integration:- Leverage AI tools to streamline project planning, status reporting, and risk tracking across PAR implementations.
Interview Process:- Interview #1: Video Screen with Talent Acquisition Team
- Interview #2: Video interview with the Hiring Manager (via MS Teams)
- Interview #3: Video interview with Leadership (via MS Teams)
