IQVIA

Engagement Manager, Omnichannel Client Enablement

IQVIA$111K — $309K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7-12 years of experience in pharmaceutical/healthcare advertising, analytics, or market research fields preferred.
  • Bachelor’s degree required; master's preferred.
  • Strong knowledge of digital marketing in the pharma space.
  • Experience in stakeholder management and leading teams without direct authority.
  • Ability to create and deliver executive-level presentations with strong attention to detail.

Responsibilities

  • Serve as the key client contact, building trust and understanding campaign development needs.
  • Collaborate with campaign development leads to inform strategic campaign strategies that align with client objectives.
  • Maintain deep knowledge of customer segmentation and continuously build understanding with Market Research and CX teams.
  • Develop campaign blueprints through data-driven insights and maintain understanding of campaign analytics.
  • Recommend channel strategies and vendor partners based on insights and historical campaigns.
  • Define measurement plans, leading data collection to support campaign performance evaluation.
  • Collaborate to translate tactical blueprints into detailed business rules.

Benefits

  • Flexible work arrangements including in-office and remote requirements.
  • Opportunity to work on impactful marketing strategies in the healthcare sector.
  • Collaboration with experienced professionals and cross-functional teams.
  • Access to an extensive network of healthcare professionals and data analytics resources.
Full Job Description

o be eligible for this position, you must reside in the same country where the job is located.

Position Purpose:

Our Engagement Managers (EMs) understand clients, and they understand the importance of data. EMs take our projects from handoff to delivery, keeping track of all the moving pieces along the way before providing insights to a client. A great EM can form healthy relationships with both client and internal teams, is an analytical thinker, and is able to manage projects successfully.

Principal Accountabilities:

  • Plays the role of key client contact. Builds trust with clients by serving as the SME for their campaign development and measurement needs.

  • Collaborates with campaign development leads (CDL) on Experience Plan to inform strategic campaign strategy (content strategy, content pillars, message map, and segmentation) aligned to brand objectives and customer needs.

  • Responsible for maintaining a deep knowledge of customer segmentation, works closely with Market Research and Customer experience (Cx) teams to continue to build understanding.

  • Develops and maintain campaign blueprint. Build campaign design through data-driven customer insights in collaboration with CDL, CX. Maintains a deep understanding of available data and campaign analytics (both internal and external).

  • Recommends channel strategy and investments, including vendor partners, based on channel reach / affinity, strategic fit for content, and historical engagement / campaign insights and ROI insights.

  • Serves as Campaign Analytics point on development of measurement plan (define goals for each campaign and tactic). Lead Blueprint Ops in collection of data sets in support of measurement plan.

  • Defines test & learn plans, collaborate with teams to monitor performance vs. objectives, and assess depth of engagement to identify recommended adjustments to campaign parameters (channel, content, segmentation).

  • Partners with Blueprint Ops and Quick Pivot to translate tactical blueprint into detailed business rules.

  • Partners with data enablement SME to ensure tagging activities are planned and executed to support measurement goals.

  • Partners with Investment Analytics Team to plan and measure business impact.

Ideal Candidate:

  • Has a marketing and strategy background within the healthcare and life science landscape.

  • Is able to go into their local office or client site as needed.

  • Understands this role is a marketing and business strategy opportunity that uses technology for analytics and reporting.

  • This person has successfully used business insights and created executive-level presentations for clients.

  • Proven success creating and confidently delivering presentations with strong attention to detail and communication skills.

  • Experience in stakeholder management, working with executives, and leading teams (even without direct authority).

Minimum Experience Required:

  • 7-12 years of experience in pharmaceutical/healthcare advertising, analytics, or market research fields preferred.

  • Ability to go into a local office and travel to client sites, up to 10%.

  • Bachelor’s degree required, masters preferred.

  • Knowledge of advertising campaign management and optimization.

  • Intellectual curiosity and a desire to learn; love of going down rabbit holes.

  • Collaborative and adaptable, ability to prioritize and make rapid decisions.

  • Demonstrated ability to transform marketing strategy into an effective tactical plan that leverages the most effective and appropriate communication channels for the identified customer.

  • Ability to develop measurement plans to inform a test and learn approach and analyze data to inform campaign strategy and adjustments to the plan.

  • Strong knowledge of digital marketing in the pharma space, and insight into digital marketing in the medical community as well as outside the industry.

Preferred Additional Areas of Experience:

  • Experience working in Agile/Scrum workstreams.

  • Understanding of Anonymized Patient Level Data (APLD) assets or Healthcare Provider (HCP) promotions data.

  • Strong understanding of one or more areas of media consumption data, such as digital display, search, print, over-the-top (OTT), or television.

  • Data visualization tool experience, e.g. Tableau.

  • Knowledge of SQL and/or knowledge of databases, ETL processes, or other data-related assets/processes.

The potential base pay range for this role, when annualized, is $111,000.00 - $309,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ

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