2-5 years in Customer Success or related GTM roles at B2B SaaS startups
Strong relationship-building and communication skills
Organizational skills to manage multiple accounts
Self-starter, comfortable with ambiguity and fast-paced environments
Experience with research, insights, or AI products is a plus
Responsibilities
Own the customer journey post-sale, managing onboarding and adoption
Serve as the main contact for key accounts on a day-to-day basis
Collaborate with sales to identify opportunities for expansion and renewal
Provide proactive guidance to maximize customer value
Gather customer feedback and work with product and engineering teams to shape the roadmap
Develop and refine customer success playbooks as the company scales
Benefits
Competitive compensation packages including meaningful equity ownership
Comprehensive healthcare and dental coverage
Flexible time off for work-life balance
An environment that fosters trust and balance
Opportunities for personal growth and shaping company processes
Full Job Description
TL;DR: We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let's talk.
What You'll Do
Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
Serve as the primary day-to-day contact for key accounts.
Partner with sales to identify expansion and renewal opportunities.
Provide proactive guidance and support to maximize customer value.
Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
Develop and refine customer success playbooks as we scale.
Who You Are
4-8 years of professional experience.
Experience in a customer-facing position is a plus.
Strong relationship-building, communication, and organizational skills.
Self-starter comfortable with ambiguity and fast-paced environments.
Experience with research, insights, or AI products is a plus.
Ability to work in office 5 days/week.
Life at Listen Labs
Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC - we hire the best and treat them accordingly, with meaningful equity ownership.
Annual Learning Stipend: Books, courses, conferences, coaching, language lessons - almost anything that makes you sharper.
Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
Flexible time off: A take-what-you-need vacation policy.
We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party - every win is a team win.
Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.
