TL;DR: We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let's talk.
What You'll Do- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.
Who You Are- 4-8 years of professional experience.
- Experience in a customer-facing position is a plus.
- Strong relationship-building, communication, and organizational skills.
- Self-starter comfortable with ambiguity and fast-paced environments.
- Experience with research, insights, or AI products is a plus.
- Ability to work in our NYC office 5 days/week.
Life at Listen Labs- Competitive Compensation: We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics-a $12B company tackling similar problems to ours.
- The range for this role is $132,000 - $180,000 OTE. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location. If this range doesn't match your expectations, we still encourage you to apply.
- Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
- Room to Grow: As an early member of the team, you'll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.
