Engagement Manager - Enterprise Accounts

MatchBox Consulting Group

$65K — $105K *
Staffing
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of recruitment experience, with a focus on contract or high-volume environments
  • Experience with enterprise clients or contingent labour/MSP programs preferred
  • Strong client management and stakeholder communication skills
  • Ability to handle multiple priorities in a fast-paced environment
  • Experience in maintaining contractor relationships and redeployment strategies
  • Proven capability in building and utilizing referral networks
  • Familiarity with ATS and VMS technologies

Responsibilities

  • Serve as the main contact for client stakeholders
  • Manage recruitment activities within a contingent labour program
  • Ensure high standards of communication and client satisfaction
  • Oversee recruitment for contract roles in various sectors
  • Support full recruitment lifecycle from role qualification to execution
  • Enhance relationships with contractors ensuring engagement and satisfaction
  • Expand referral networks to generate steady candidate pipelines
  • Collaborate with team to build quality talent pools and manage workflow

Benefits

  • Opportunity to work within a well-established enterprise client program
  • Ownership of delivery processes and outcomes
  • Engagement in a role focused on incremental improvement and client satisfaction
  • Chance to collaborate closely with internal teams and stakeholders
  • Ability to leverage existing relationships for better outcomes
Full Job Description
Description

We're hiring an Engagement Manager to support the delivery and ongoing development of an established enterprise client program.

This role sits at the intersection of client management and recruitment delivery. You'll take ownership of day-to-day execution, work closely with internal teams, and ensure consistent, high-quality service across a steady volume of contract roles.

It's a fast-paced environment with strong foundations already in place. The focus is on execution, relationship management, and incremental improvement.

What You'll Be Doing

Client & Program Management

  • Act as a primary point of contact for client stakeholders
  • Manage day-to-day recruitment activity within an existing contingent labour program
  • Ensure consistent communication, delivery standards, and overall client satisfaction


Recruitment Delivery

  • Oversee a high volume of contract roles across engineering, construction, procurement, administrative, and related functions
  • Support role qualification, prioritization, and execution across the full recruitment lifecycle
  • Maintain strong candidate quality and delivery outcomes


Contractor Network Management

  • Maintain and strengthen relationships with an active contractor base
  • Ensure a high level of service and ongoing engagement with placed consultants
  • Identify opportunities to redeploy talent across active and upcoming roles


Referral & Pipeline Development

  • Actively expand referral networks to support consistent pipeline generation
  • Leverage existing relationships and market insight to improve candidate flow
  • Partner with the team to build targeted, high-quality talent pools


Team Coordination

  • Work closely with recruiters and support resources to manage workflow and priorities
  • Provide guidance to ensure consistent output and accountability across the team


Process & Systems

  • Operate within established program workflows, ensuring accuracy and efficiency
  • Utilize ATS and VMS platforms to manage requisitions, submissions, and reporting
  • Identify opportunities to improve speed, quality, and overall process effectiveness


What We're Looking For

  • 5+ years of recruitment experience, ideally within contract or high-volume environments
  • Experience working with enterprise clients or within contingent labour/MSP programs is an asset
  • Strong client management and stakeholder communication skills
  • Proven ability to manage multiple priorities in a fast-paced setting
  • Experience maintaining contractor relationships and redeployment pipelines
  • Track record of building and leveraging referral networks
  • Familiarity with ATS and VMS systems
  • Collaborative, accountable, and solutions-oriented approach


Why This Role

This is a solid opportunity to step into a well-run program, take ownership of delivery, and play a meaningful role in maintaining and growing an established client relationship.

Compensation

$65,000.00 - $105,000.00 per year

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