The Engagement Manager oversees complex client engagements related to cybersecurity, digital forensics, incident response, and post-breach remediation. This leadership role focuses on managing the entire client lifecycle, from initial engagement and strategy development to project delivery and ongoing relationship management. The engagement manager works closely with senior executives and legal teams to translate complex technical risks into actionable business strategies and board-ready insights.
Core Responsibilities:
- Engagement leadership: Lead and manage the end-to-end client engagement process for high-stakes, complex matters, including cyber investigations, data breaches, and insider threat cases.
- Client relationship management: Serve as the primary point of contact for high-impact clients, fostering and maintaining strong, long-term relationships with "C-suite" executives, legal counsel, and boards of directors.
- Strategic advisory: Provide expert guidance on cyber resilience, digital risk identification, risk mitigation strategies, and incident response planning. Help clients navigate complex technical, legal, and regulatory landscapes.
- Project oversight: Supervise digital forensics and incident response teams, ensuring that projects are delivered on time, within scope, and with exceptional quality. This includes collaborating with the technical team to create after-action recommendations for proactive or partnership services that the client may engage with post-engagement.
- Team collaboration: Work closely with cross-functional teams, including digital forensics, post-breach restoration and strategic partnership teams to best serve the client's needs.
- Business development: Identify opportunities to expand and grow relationships with existing clients as well as introduce new clients to CYPFER. Act as a trusted advisor, demonstrating CYPFER's capabilities to meet evolving cyber risk needs.
- Quality assurance: Ensure the technical and legal integrity of investigations and reports.
Qualification Requirements:
- Bachelor's degree required, advanced degree desired.
- Significant experience in client engagement, project management, or a related field within cybersecurity or risk management. Must have the ability to communicate complex technical jargon into easily understood ideas for C-suite clients who may not hold technical roles.
- Deep expertise in areas such as digital forensics, incident response, cybercrime, and data privacy.
- Proven ability to manage high-pressure situations, think strategically, and adapt to rapidly changing client needs.
- Exceptional communication and presentation skills, with a demonstrated ability to engage and influence senior-level stakeholders. Any experience presenting on cybersecurity at industry conferences, client proposal meetings and other client-focused events is highly desired.
- Strong leadership capabilities and the ability to mentor and guide expert teams.
- A strong work ethic, high level of integrity, and ability to manage sensitive, confidential information with discretion.
We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted.
