The Engagement Manager manages multiple medium to large custom and/or SaaS Implementation from initiation through completion. This role coordinates technical and non-technical stakeholders, provides delivery leadership and direction, and ensures projects are delivered on time, within scope and budget. The Engagement Manager facilitates effective communication, motivates cross-functional teams, fosters collaboration, contributes to continuous improvement, and mentors other project managers.
We are looking for an Engagement Manager who will:
- Manage multiple medium to large complexity projects, end to end.
- Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
- Deliver projects within agreed scope, schedule, budget, and quality standards.
- Manage project risks, issues, dependencies, decisions, and changes; escalate and resolve concerns with the appropriate account and delivery leaders.
- Select and apply appropriate delivery methods, tools, and governance practices.
- Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
- Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
- Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
- Coordinate technical and non-technical stakeholders to maintain alignment, accountability, and momentum throughout delivery.
- Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
- Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
- Mentor and support other project managers and contribute to a culture of continuous improvement.
Is this opportunity right for you? We are looking for candidates who have:
- Bachelor’s degree or equivalent experience
- 4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.
- Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
- Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
- Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.
- Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
- Demonstrated ability to provide leadership and direction in a collaborative, cross-functional environment.
- Experience mentoring project managers or contributing to delivery process improvements.
- Ability to read, write, speak and understand the English language in a business environment
CSGer Perks & Benefits
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.
Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$86,158.55-$137,850.79
This role is eligible for a bonus opportunity.
Location(s):
United States Remote
