Engagement Management Operations Analyst

The Opportunity

We are seeking an Analyst to join our nationally prominent and growing Healthcare practice, providing administrative, coordination, and production support for large and complex state consulting engagements within Engagement Management (EM) Operational Support. This role supports state engagement teams through recurring financial reporting, prebill support, contract and payment tracking, meeting and scheduling coordination, special projects, and development of the shared administrative and analyst support bench.

Key Responsibilities

• Produce recurring budget-reporting tool refreshes and distribute budget reports across assigned state engagement portfolios, following established financial tooling standards and budget templates.
• Perform first-pass review and prepare materials for billing review by the responsible EM team, including support for development of a detailed monthly cover letter describing project activities to accompany each invoice.
• Track subcontractor and vendor payments.
• Provide recurring production support and develop and maintain EM materials for use across state engagement portfolios.
• Coordinate recurring EM activities and meeting cadences with state teams across assigned portfolios.
• Prepare meeting notes and document action items for EM and state-team meetings.
• Manage complex, time-sensitive scheduling requests across multiple project workstreams and large executive-level teams.
• Oversee and manage projects’ master calendar, including managing access, cleaning up the calendar, and monitoring the calendar inbox.
• Develop and maintain scheduling team resources, such as a centralized client contact list.
• In partnership with the Engagement Management team, help facilitate a regular project scheduling team check-in, including logistics and agenda development, and provide support for other internal meetings.
• Coordinate administrative assistant support and collaborate with firm partner departments to support cross-state EM operations.
• Assist in developing and maintaining training and supporting centralized EM training for the shared support bench of firm administrative assistants and analysts.
• Support special projects across state engagement portfolios and perform other ad hoc projects and duties as needed.

Qualifications

• 3–5 years’ previous experience supporting multiple professionals, including the ability to keep team members on track with processes, policies, and deadlines in a fast-paced environment. A reliable, friendly, and positive can-do attitude is essential.
• Bachelor’s degree required.
• Strong written and verbal communication skills.
• Exceptional organizational skills and strong attention to detail.
• Demonstrated reliability and the ability to work both independently and collaboratively within a hybrid (remote and in-office) team environment. The Firm operates on a hybrid work schedule requiring in-office presence Tuesday through Thursday, with optional remote work permitted on Mondays and Fridays. All employees must remain available for onsite work up to five days per week as business needs dictate. This schedule is subject to change; flexibility is required.
• Strong multi-tasking skills and the ability to prioritize activities and work under pressure to meet client deadline expectations in a fast-paced environment.
• Must be a creative and independent thinker, but also confident in asking questions to complete tasks efficiently.
• Role entails extensive contact with others (including clients), requiring discretion and the ability to maintain a professional and courteous manner.
• Must have strong writing and research skills.
• The successful candidate will have strong initiative, be self-motivated, take ownership of the work, and enjoy working as part of a team.
• Strong Outlook, Word, PowerPoint, and Excel skills are required. The candidate must be able to assist the professional staff in conceptualizing ways to graphically display project and legal findings in MS PowerPoint, such as transferring memos and other written communication into a PowerPoint document that looks professional and polished. The candidate must also be comfortable learning new software programs that support the business operations of the practice.
• Interest in the Healthcare field is highly preferred.

The base annual pay range for this role is between $72,000 - $94,000. The base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity.  A full range of medical, financial and/or other benefits dependent on the position will also be offered.