Department:CC019350 Information Technology
Job Description Summary:The Endpoint Engineer is responsible for the design, deployment, configuration, maintenance, security, and lifecycle management of all end-user computing devices across the organization. This role ensures endpoint systems remain secure, compliant, reliable, and optimized to support business operations.
Position Responsibilities- Attitude - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues.
- Communication - Collaborate in the assessment, planning, communication and the implementation of processes.
- Service Delivery - Takes ownership of issues, ensures accuracy with deliverables, completes tasks according to timelines, demonstrates service recovery, and communicates in a consistent manner.
- Service Management - Tests, monitors, patches, application deployment and OS configuration for user endpoints governed by IT policies.
- Training - Provides training to Technical Services team for endpoint deployment and management to ensure quality, and operability of configurations.
- Issue Resolution - Resolves/escalates issues and collaborate with other teams if necessary.
- Support - Provides technical support in the assessment of, ITGC (Information Technology General Controls), responds to issues reported by user community and collaboration with IT teams.
- Efficiency - Proactively monitors endpoint environment to identify devices that are not compliant for remediation.
- Design - Contributes to the development of IT policies and procedures in areas of system access, Cybersecurity, change management, computer operations and system development.
- Maintenance - Demonstrates proficiency in competency on upkeep and patching of the operating systems and software delivery on multiple platforms.
- Knowledge - Demonstrates technical knowledge and best practices in the deployment of endpoint management and software delivery.
- Development - Implementation of operating systems standards and software delivery using guidelines provided by the IT policies, impacting all endpoints
Qualifications- License/Registration/Certification
- A+ and/or Network + or equivalent certification or experience
- Education
- Bachelor's degree required or equivalent professional experience
- Experience
- 5+ years years direct technical experience. Technical support with Microsoft/M365 and iOS, Azure, MDM, PC Workstations, Printers, Active Directory, Networking
Benefits:We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions and more!
Degree Requirements:Certification: 
