End User Solutions Manager (DeWalt)- Towson, MD
This role is onsite 5 days a week!
The Job:
As an End User Solutions Manager, you’ll be part of our DEWALT Experience & Innovation Center (XIC) team as an employee based in Towson, MD. You’ll get to:
- Serve as a primary presenter for visitors at the XIC, adapting content and delivery style based on audience needs with a focus on professional trades including carpentry, mechanical, electrical, plumbing, metalworking.
- Partner with the Director to activate and continuously refine the DEWALT storytelling framework for a variety of audiences and event types.
- Conduct hands-on demonstrations and training of key DEWALT solutions.
- Participate in intake and planning discussions to understand visitor objectives and customize experiences accordingly.
- Collaborate with product, brand, sales, end user, and trade marketing teams to ensure experiences reflect current business priorities and innovation stories.
- Facilitate discussions that generate actionable customer and market insights, capturing feedback to help improve products, messaging, and experiences.
- Build strong relationships with visitors, creating an environment that encourages open dialogue and authentic engagement.
- Monitor visitor feedback and experience metrics, identifying opportunities to improve content, delivery, and overall impact.
- Stay connected to industry trends, construction workflows, emerging technologies, and customer needs to continuously evolve storytelling relevance.
- Support special events, executive visits, influencer engagements, customer meetings, and strategic brand initiatives.
- Support ongoing fabrication and updates of key assets.
The Person:
- Bachelor’s degree in Business, Marketing, Communications, Construction Management, or a related field.
- 5+ years of experience in construction, manufacturing, or skilled trades with a depth of knowledge in at least one specific trade vertical (ie electrical).
- Strong understanding of general construction or industrial workflows, customer challenges, and jobsite realities.
- Excellent presentation, facilitation, and storytelling skills with the ability to engage both small and large audiences.
- Ability to translate complex concepts into clear, compelling stories while actively listening to uncover insights and opportunities.
- Highly collaborative and self-motivated, with strong organizational skills, customer curiosity, and the ability to manage multiple priorities in a fast-paced environment.
The Details:
You’ll receive a competitive salary and a great benefits plan, including:
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
And More:
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
#LI-DF1
The Salary range for this position is $77,600.00 - $124,900.00
This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.
The successful candidate may be eligible for annual merit increases.
Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tool sand other partner programs.
