Job Description
Program Manage end-to-end delivery of
ICE TPO Connect for the
TPO channel (Delegated Correspondent) integrated with
Encompass. You'll lead, design, integration, testing, partner onboarding, and go-live/hypercare, driving measurable improvements in purchase cycle time, loan quality, and partner experience.
Roles & Responsibilities
- Program Leadership
- Build and run the master plan
- Drive cross-functional execution across Ops, Secondary/Capital Markets, Compliance/QC, IT/Security, and Vendor teams.
- Discovery & Design
- Map current/future-state workflows for Delegated Correspondent (loan delivery, purchase review, funding).
- Define portal roles, access, SLAs, statuses, and conditions aligned to investor policies.
- Platform Configuration & Integration
- Oversee TPO Connect configuration (branding, roles, workflows, document intake).
- Direct Encompass integrations (field mapping, status orchestration, conditions automation, pipeline views).
- Coordinate PPE (e.g., Optimal Blue), AUS (DU/LPA), ICE Mortgage Analyzers/Document Manager, eClose/eVault, Data Connect, SSO/IdP, SFTP/API connections.
- Ensure MISMO 3.4 data/package, stacking order, purchase advice, and warehouse payoff flows.
- Plan phased rollout and hypercare; transition to BAU with clear playbooks.
- Measurement & Continuous Improvement
- Instrument KPIs; run analytics on pass rates, exception trends, and turn times; execute optimization sprints.
- 7-10 years in mortgage technology program/project management, with 3+ years leading Encompass initiatives.
- Hands-on delivery experience with ICE TPO Connect (or equivalent TPO portals) for Wholesale and/or Delegated Correspondent.
- Strong understanding of Encompass Admin/EPC/Ellie Mae APIs, condition frameworks, pipeline/status design, personas, and security.
- Proven integration leadership across PPE (Optimal Blue), AUS (DU/LPA), MISMO 3.4, Document Manager/Analyzers, eClose/eVault, Data Connect/BI, SSO/IdP.
- Depth in investor delivery/purchase workflows, purchase review, purchase advice, and warehouse funding/payoff.
- Expertise running Agile/Hybrid programs (Jira/Confluence), vendor management, and executive stakeholder management.
- Exceptional communication, requirements grooming, and risk/change control skills.
