EMR Analyst II - Epic Trainer- Inpatient Orders

Primary Location

Department

Shift

Schedule

Weekly Hours

FTE

Employee Status

*Expected Starting Pay Range

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, oncall, or weekend differentials) and benefits may apply.Annual pay may vary based on FTE status.

As an Analyst II specializing in Epic EMR (Clinical Documentation), your core responsibility is to lead and support education initiatives for the hospitals Epic clinical documentation systems at Cincinnati Children's Hospital Medical Center. This includes designing, delivering, and evaluating training programs that support inpatient nursing, respiratory therapy, allied health professionals, and unlicensed assistive personnel in effectively using Epic to support clinical workflows and patient care.

In this role, you will manage multiple concurrent training efforts and enhancement initiatives, develop andmaintainInpatient Orders curricula, and support ongoing optimization of Epic functionality through education and system knowledge. This is one of the most active training roles,facilitatingtwo to three classes per week while concurrently managing multiple enhancement or project-level initiatives at any given time. In addition, you will support curriculum review, ongoing maintenance, and management of the Epic training environment to ensure contentremainscurrent, effective, and aligned with evolving clinical workflows.

This position is open due to internal growth within the Epic team, creating an opportunity to step into a highly visible, fast-paced training role supporting clinicians acrossthe organization.

Please note that this position follows a hybrid work model and requires periodic on-site presence to support training delivery, collaboration, and operational needs.

JOB RESPONSIBILITIES

Build / Configuration / Release Management

• Analyze, design, implement, andmaintainmoderately complextrainingsystems that greatly improvesunderstanding and navigation of Epicto supportclinicalcare and patient management.
• Utilizedevelopmentlifecycle processes, operating procedures, and documentation to implement and support system solutions.
• Drivethescheduling of clinical systems training andbuildenvironments to ensure currency and usability for end user training.
• Independently develop educational technology content for applicable use.
• Recommend opportunities for andparticipatein process improvement to advance education and learning processes, including content tracking, review, and revision.
• Drive the use of multivariate learning modalities to address adult learning styles and clinical system education needs.

Leadership

• Take ownership of tasks with a sense of urgency and drive them to completion.
• Take initiative and proactivelyidentifywork that needs to be done.
• Communicate with supervisorsregardingoverall issues and roadblocks.
• Identifyappropriate resourcesneeded to complete small to medium projects.
• Support communication on project-related issues and developments.
• Work effectively with cross-functional teams.
• Attend andparticipatein design and leadership team meetings for clinical applications deployed throughout the hospital.
• Consult with end users to ensure clinical system applications and training materials support global and unique patient care delivery processes.
• Network with internal and external experts toidentifybest practices for clinical system use and training.
• Promote the use of industry best practice tools to support efficiency and innovative education and learning.

Professional Growth & Development

• Maintain currency in the field byparticipatingin educational opportunities provided by vendors and other customer connections.
• Conduct andparticipatein instructional sessions.
• Apply knowledge to continuously improve skills.
• Develop andmaintainpositive relationships both internal and external to CCHMC.
• Motivate others and encourage teamwork.
• Work well with others and foster a positive team environment.
• Prepare oral and written presentations.

Project Management

• Support and/or lead the design, development, and implementation of new and enhanced application requests.
• Support and/or lead project plans and other project-related documentation for moderately complex projects.
• Determineproject scope and coordinateappropriate resources.
• Prioritize, organize, and complete assigned tasks and associated documentation based on supervisor or customer directives.
• Seekappropriate resourcesneeded for activities.
• Coordinate andfacilitatecommunication between internal and external parties on assigned tasks and related issues.
• Work effectively with cross-functional teams to ensure proper system integration.
• Consult with and support the end user community to develop andvalidaterequirements for system solutions.

Customer Support

• Develop collaborative professional relationships with customer groups and key stakeholders.
• Demonstrate advanced troubleshooting skills.
• Ensure outstanding end-user support, including monitoring Service Level Agreements for incident management and collaborating with other teams to ensure customer-centered support.
• Apply critical thinking to work through problems andidentifypositive solutions.
• Plan and execute user support through clinical system training and the creation and curation of advanced education and training materials.
• Adhere to and promote continual adoption of change management policies and procedures.
• Interact with all levels of staff throughout the Medical Center in a collaborative manner.
• Demonstratea strong senseof personal accountability.
• Model outstanding customer service behavior, includingtimelyand effective follow-up.
• Maintain CCHMC service standardsof beingCourteous, Attentive, Respectful, Enthusiastic, and Safe (CARES).

JOB QUALIFICATIONS

• Bachelor's Degree or equivalent combination of education and experience
• 2+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

• EPIC certification.
• Prior eLearning creation experience.
• Bachelors degree in nursing, respiratory therapy, or a related clinical field.
• 3 years of experience developing and implementing training strategies focused on clinical information systems, including classroom training and content creation.
• Strong project management skills.