Emergency Medical Services (EMS) Officer

Salary : $82,180.80 - $110,593.60 Annually
Location : Fire HQ, 24 Horseshoe Pond Ln, Concord, NH
Job Type: Full-Time
Job Number: 2027-16
Department: Fire
Opening Date: 09/11/2026

Description
DEPARTMENT: Fire Department

TYPICAL WORK SHIFT/SCHEDULE: Days, Monday thru Friday

SALARY RANGE: $39.51 - $53.17 Hourly DOQ

APPLICATION INSTRUCTIONS:

Closing Date: Open until filled. First review of applications will occur on Friday, October 9th.

A City Application is required. Applications may be completed online at www.concordnh.gov. For more information on applying, please call the Human Resources Department at (603) 225-8535 (voice) or TTY at 800-735-2964 or 7-1-1.

Job Summary:

Responsible for providing oversight for the department EMS program.

Examples of Duties

Provides oversight for the department Emergency Medical Services program.

Carries out job responsibility in accordance with city policies, procedures, and applicable laws, including training in job skills, evaluating performance, resolving problems, and planning, assigning, and directing work.

Confers with superiors to keep them informed on key issues and progress toward objectives and to gain their support and approval; makes recommendations to assist management in making needed improvements.

Assists in budget preparation, purchasing, and various administrative functions.

May instruct department employees in all aspects of departmental services.

Develops, instructs, and evaluates EMS related training courses and curriculum that meet state and national certification requirements; addresses special or operational needs of the department.

Ensures the maintenance of all EMS training records; ensures that all members' necessary EMS related certifications are current.

Maintains records and completes reports on training activities.

Act as liaison with New Hampshire Fire Standards and Training, New Hampshire Medical Control Board, New Hampshire Emergency Medical and Trauma Control Board, and other pertinent training organizations.

Serve as the Unit Controlled Drug Coordinator (UCDC)

Serve as Department Privacy & Compliance Officer.

May serve as designated safety officer for the department, including emergency scenes.

May analyze and recommend policies and procedures.

Supervises and directs the work of uniformed and civilian fire department personnel; may write, review, or approve performance evaluations; approves or denies training requests; monitors performance through direct observation or reports of activities.

Interacts with citizens in order to respond to inquiries and complaints and to establish rapport and trust.

Confers with the Deputy Fire Chief(s) on key issues.

Plans, allocates, coordinates, and monitors departmental resources to ensure efficient and economical operations.

Responds to and may assist at Fire, Rescue or Hazardous Materials emergencies.

Interacts with the Mutual Aid Community.

Conducts workshops, conferences, and other training sessions.

Identifies appropriate training resources; maintains current knowledge of contemporary training technologies.

May serve as a member of the department safety committee.

May serve as a member of the city joint loss committee.

May investigate complaints against department members and recommends appropriate disciplinary actions as needed.

Performs other related duties as assigned.
Typical Qualifications

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

Bachelor's degree in Education, Fire Science, Public Administration, Emergency Medicine, or Management and, five years of experience in the area of EMS, fire suppression and extinguishment or, any combination of education, training and experience which provides the required knowledge, skills and abilities required for the job.

Licenses and Certifications:

New Hampshire Firefighter II
Hazardous Materials - Operations
Valid New Hampshire Driver's License
Hazardous Materials Decontamination
Paramedic
Fire Officer II (desirable)
New Hampshire EMS Providers License
Fire and Emergency Services Instructor I (desirable)
Supplemental Information

MATERIAL AND EQUIPMENT USED:

Computers
Digital Media Equipment
AV Equipment
Phones
Cell Phones
Radios
Emergency Medical Equipment
Department Apparatus
Firefighting, EMS, Technical Rescue, and Hazardous Materials Tools

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

Techniques of fire safety and prevention, including inspection methods, construction and occupancy of buildings, fire hazards, and methods of eliminating hazardous conditions.

Record keeping, report preparation, filing methods, and records management techniques.

Basic budgetary principles and practices.

Principles and practices of modern EMS/Firefighting techniques and equipment.

Standard business arithmetic, including percentages and decimals.

Skill in:

Understanding and following departmental policies, rules, and instructions.

Understanding and carrying out oral and written instructions and giving close attention to detail and accuracy.

Reading and interpreting documents such as building plans, safety rules, operation and maintenance instructions, and procedure manuals.

Enforcing laws and regulations firmly and impartially.

Speaking effectively before groups of employees and public groups and responding to questions.

Writing reports, correspondence, and procedure manuals.

Using tact, discretion, initiative, and independent judgment within established guidelines.

Communicating clearly and effectively.

Researching, compiling, and summarizing a variety of informational and statistical data and materials.

Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.

Planning, organizing, assigning, directing, reviewing, and evaluating the work of others.

Motivating staff and providing for their training and professional development.

Safely operating emergency vehicles and their equipment, especially under stressful and/or dangerous conditions.

Analyzing emergency and routine situations efficiently and accurately in order to objectively stabilize situations and to determine best courses of action.

Mental and Physical Abilities to:

Understand and follow departmental policies, rules, and instructions.

Analyze situations and to take effective courses of action.

Understand and carry out oral and written instructions, giving close attention to detail and accuracy.

Solve practical problems and deal with a variety of discrete variables in situations where only limited standardization exists.

Remain calm, maintain control, and make logical decisions in applying firefighting principles while directing emergency situations.

While performing the essential functions of this job, the employee is frequently required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, talk, hear, smell, and use hands to finger, handle, or feel. The employee is occasionally required to lift and/or move in excess of 100 pounds.

The employee is required to use distance vision, color vision, and depth perception to accomplish job responsibilities.

Working Conditions:

While performing the essential functions of this position, the employee is frequently exposed to flames, smoke, extreme hot or cold conditions, work near moving mechanical parts, work in high precarious places, hazardous materials, risk of electrical shock, highly contagious and/or infectious diseases through close contact with patients and/or contaminated body fluids, and violent and uncontrollable individuals.

Working time may require irregular hours and flexible schedules.

Incumbent's working conditions are typically quiet, but may become very loud responding to emergency calls and at the scene of a fire or other emergency.
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.
City of Concord
Human Resources Department
Benefits Summary

BENEFLEX PROGRAM SUMMARY (Effective July 1, 2025)
Employee compensation consists of two parts - direct wages and benefits. The City of Concord provides a "flexible benefit plan" or "cafeteria benefit plan" known as "BENEFLEX". This plan offers a range of benefit choices in the areas of: Health Plans, a Dental Plan, Life Insurance, a Medical Flexible Spending Account, a Dependent Care Reimbursement Account as well as Accident/Sickness (Disability) Plans.
The City provides each full-time employee with benefit dollars, subject to annual City Council appropriation, for use in purchasing both medical and dental benefits, based on Federal eligibility guidelines. The exception to the Federal eligibility guideline falls under Healthcare Reform's Affordable Care Act with regard to adult dependent children between the ages of 19-26. The Affordable Care Act requires employers offering dependent coverage to cover adult children between the ages of 19-26, regardless of student status. Selection of additional benefits, such as a medical plan with a more expensive premium, flexible spending accounts or increased life insurance, may be paid for through payroll deduction on a pre-tax basis. If there is money left over from an employee's benefit dollars after benefit selection, it is treated as taxable income. Benefits take effect on the first of the month following hire date. An orientation/enrollment session with a full explanation of the Beneflex plan and its options is held once each month for new employees or as needed when new employees arrive.
Because of the tax implications, this type of a benefit program is governed by Section 125 of the Internal Revenue Service Code. The Beneflex "Plan Year" is July 1 through June 30. After initial new employee enrollment, changes in benefit selections are only allowed during the group re-opening period just prior to each plan year, within 30 days of a birth, adoption, death, marriage, divorce, a change in the employment status of the employee or employee's spouse or within 60 days of a loss of Medicaid coverage or loss of coverage under the Children's Health Insurance Program (CHIP).
Wellness Program
The City of Concord continuously strives to offer comprehensive, responsive, and flexible health benefit plans and programs. All full-time employees and City-insured spouses are eligible to participate in the City's Wellness Program.

In partnership with its insurers, the City of Concord is pleased to offer employees a unique opportunity to improve their overall health and create a healthier lifestyle utilizing an online platform. The City provides dollars ("wellpoints"), which can be used to offset the employee share of health insurance premiums. Wellpoints are earned for your participation in:

• Benefit education sessions
• Health Questionnaires (every other year)
• Various health or fitness challenges
• Various health or wellness related educational programs
• Physical exercise activities
• On or off-site health screenings

Wellpoints earned the previous Wellness year (June through May) will be awarded at the end of May. If an employee does not need the additional wellpoints to purchase medical insurance, they may be used for other aspects of the Beneflex program or just received as cashback in their paychecks.

Research has clearly shown that promoting health and fitness at the workplace and at home helps employees reduce the rate of premium increases and related health insurance costs, improve overall participant health, reduce stress levels, and become wiser health care consumers. The potential value of wellness programs to employers is just as impressive, with results such as reduced absenteeism, lower healthcare costs, improved employee morale, reduced employee turnover, better customer service, and enhanced employee recruitment. It is a win-win situation for everyone and it is fun!

Current Options Available Under Beneflex Program Include:

Health Care Plans
Three plans are available through Harvard Pilgrim:

• Harvard Pilgrim HealthCare HMO 500 ($25 copay)
• Harvard Pilgrim HealthCare Elevate Health (T1-$25 copay/T2-Deductible then 20% coinsurance)
• Harvard Pilgrim HealthCare HMO High-Deductible HSA ($2000/$4000 Deductible)

Dental Insurance Plan
One plan is available through Delta Dental:
Provides full coverage on certain diagnostic and preventive services, and limited coverage on certain restorative, prosthodontic (bridges, crowns, etc.), surgical, endodontic, periodontic, orthodontic coverage, and emergency services.

Vision Insuranc