Eligibility Worker I

Salary : $78,000.00 - $85,134.40 Annually
Location : San Rafael, CA
Job Type: Full Time, Regular
Job Number: 138A-26-11
Department: Health & Human Services
Division: Social Services
Opening Date: 11/10/2026
Closing Date: 11/24/2026 11:59 PM Pacific
Vacancies: 1
Weekly Schedule: 40 hrs.
Fixed Term Length: 02.05.2029

ABOUT THE POSITION
There are multiple vacancies in Public Assistance and Employment & Training.

Under general supervision, persons in this position determine initial and continuing eligibility for public assistance benefit programs such as Medi-Cal, CalFresh and CalWORKs.

Duties include:

• Gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, and mailed correspondence.
• Enter the information gathered into multiple computer systems used to determine program eligibility.
• Learn, interpret, and apply relevant rules, regulations, and procedures.
• Identify client needs and make appropriate referrals for health, social and/or employment services.

Process initial applications, monitor and administer an assigned caseload, field client phone inquiries and requests at a call center, and perform other specialized work as assigned.
Fixed-Term:
This is a fixed-term position. This position is budgeted through February 5th, 2029. However, there may be opportunities for the hired individual during this time-period to move to a regular, ongoing position as other vacancies or promotional opportunities occur, or the position may be funded and convert to an ongoing position. Fixed-term employment ends when the position's funding finishes, or the work is completed. Employees in these positions are exempt from the County's policies regarding lay-off order and reduction-in-force rights.

Hybrid Schedule:
The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.
ABOUT YOU
Our Highly Qualified Candidate:

The ideal candidate will possess a commitment to public service, demonstrated in part by prior experience providing customer service in the public, private or non-profit sector. The candidate must have a proven capacity to build collaborative relationships with co-workers and clients from diverse backgrounds. Prior experience serving economically disadvantaged persons is preferred.

In addition, the ideal candidate has/is:

• Substantial organizational skills.
• Knowledgeable computer literacy in MS based programs and use of windows-based PC, strong math aptitude, and oral and written communication skills.
• Experience explaining regulations, rules and policies to clients related to participation in programs or services.
• Strong work ethic, the capacity to learn quickly, and a desire to continuously develop as a professional.

QUALIFICATIONS
Knowledge of

• The goals and functions of a social services agency.
• Techniques of interactive interviewing and information gathering.
• Principal sources of information required to establish eligibility for various public assistance programs.
• Laws, regulations and rules of multiple public assistance programs.
• Computer applications related to the work.
• Standard office practices and procedures, including the use of standard office equipment.
• Record keeping practices.
• Business mathematics.
• Fundamental aspects of human behavior.

Ability to

• Learn, apply and explain the policies and procedures of a County social services department.
• Utilize bilingual skills to learn, read, apply and explain the laws, rules, regulations, policies and procedures of multiple public assistance programs.
• Learn and effectively utilize SAWS and other computer applications related to the work.
• Perform in-depth fact-finding interviews in a designated second language.
• Make accurate mathematical calculations.
• Communicate effectively to non-English speaking or bilingual clients.
• Accomplish a high volume of work amid interruptions.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Prepare clear, concise and accurate reports and correspondence.
• Understand and follow written and oral instructions.
• Enter data into a computer with accuracy and sufficient speed to perform the work.

MINIMUM QUALIFICATIONS
Any combination of education and experience that would provide the knowledge and skills listed. Typically, either completion of 60 semester or 90 quarter units of college; or two years of office support experience which has included substantial public contact and basic interviewing for the purpose of gathering information and explaining policies; or one year of experience in determining eligibility for loans, financial assistance, unemployment, veterans' benefits or publicly or privately financed health counseling or social services programs.
IMPORTANT INFORMATION
We look forward to reviewing your application! Please mark your calendar: the filing period for this recruitment will be open from Friday, November 13th, 2026, at 09:00 AM through Wednesday, November 18th, 2026, at 09:00 AM. You will be able to access the "Apply" function during this time only.

TENTATIVE SELECTION PLAN
Deadline for FilingWednesday, November 18th, 2026 at 9 AMReview of QualificationsWednesday, November 25th, 2026 - Tuesday, December 1st, 2026Interview Round 1 - Sparkhire One-Way VideoWednesday, December 2nd, 2026 - Wednesday, December 9th, 2026In-Person Second InterviewMonday, January 4th, 2027 - Friday, January 8th, 2027Analytical AND Computer Skills TestMonday, January 4th, 2027 - Friday, January 8th, 2027
Tentative Employment Start DateMonday, March 1st, 2027

***THIS IS A TENTATIVE SCHEDULE, SPECIFIC DATES MAY CHANGE***
For any questions concerning this position announcement, please contact Ivana Vande Zande at
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.
Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
LiveScan:
SPECIAL REQUIREMENTS

Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the

Paid Time Off: Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan: Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement: Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan: Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical: The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.
01

QUALIFYING EDUCATION/EXPERIENCE: The minimum qualifications for the position are as follows:

Typically, EITHER completion of 60 semester or 90 quarter units of college; OR two years of office support experience which has included substantial public contact and basic interviewing for the purpose of gathering information and explaining policies; OR one year of experience in determining eligibility for loans, financial assistance, unemployment, veterans' benefits or publicly or privately financed health counseling or social services programs.

Please tell us how you meet the minimum requirements listed above. For education, please list your relevant college level coursework, dates courses taken, and school attended. For experience, please include the name of employer(s), dates worked, your exact duties, and number of hours worked per week.
02

NARRATIVE QUESTIONS (Please answer all questions below): Please note: If you do not possess any experience, please state "No Experience" in the space provided.

This position requires individuals to apply regulations and policies to determine eligibility for multiple assistance programs, and to explain those regulations and policies to clients. Please describe your related experience and give an example where you worked with clients regarding regulations and policies. How do you ensure you remain current in your knowledge?
03

This position requires individuals to be highly organized. Please describe a position you held where you had multiple responsibilities, projects and/or deadlines at the same time. In your response, please also include the following:

A.) What tools did you use to prioritize your work daily to ensure your work was completed and deadlines were met?
04

You are writing a professional letter to a client who has left you an angry voicemail regarding discontinued benefits. You are this client's assigned worker. You need to advise them that their benefits were discontinued because they did not submit Form 729A by the end of last month.

Please be sure to offer the client a path to resolving the problem. Feel free to be creative in your response.
Required Question