5+ years of experience in financial services, with 1+ year in a management role preferred.
Bachelor's degree from an accredited institution or equivalent experience; AAP/NCP certification is a plus.
Strong understanding of OFAC and BSA regulations.
Excellent customer service and interpersonal skills.
Proficient in Microsoft Excel and Word.
Responsibilities
Lead daily electronic payment operations, ensuring accuracy and compliance with service levels.
Manage operational risk and compliance, monitoring exceptions and implementing corrective actions.
Enhance member experience by addressing escalated issues and improving service delivery.
Provide leadership and coaching to team members, fostering a culture of accountability and improvement.
Support strategic initiatives, including system implementations and process enhancements.
Cross-train on department functions to ensure seamless operations during absences.
Benefits
100% paid employee medical, dental, vision, life/AD&D, and short-term disability insurance; 50% for dependents.
Quarterly incentives up to 10% of salary based on position.
401(k) matching up to 5% plus additional annual contributions.
Education reimbursement up to $5,200/year.
Employee recognition program with cash incentives.
Commuter Toll Benefit of $100-$200/month based on position.
Wellness Benefits up to $1,200 per year.
Paid Sick Time accrues at two weeks per year.
Paid Vacation Time accrues at three weeks per year.
Paid Federal banking holidays (approximately 11 per year).
Ongoing training and education opportunities.
Loan rate discounts on select products.
Waived fees and deposit bonuses on Stanford FCU accounts.
Flex health/transit plan availability.
Employee Assistance Program with free counseling and resources.
Full Job Description
Electronic Payments Manager Opportunity at Stanford Federal Credit Union!
Who YOU are:
Five years related experience in financial services, and one year managing other employees preferred.
A four-year degree (BS, BA, BSC, etc.) from an accredited College or University preferred; or equivalent combination of education and experience. AAP/NCP is a plus.
In-depth knowledge of OFAC and BSA (Office of Foreign Assets Control)
Strong customer service and interpersonal skills.
Proficient in Microsoft Excel and Word.
What YOU'LL do:
Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions. Ensure all activities are completed accurately, efficiently, and within established service levels and regulatory timeframes.
Manage operational risk and compliance controls by ensuring adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures. Monitor exceptions, investigate discrepancies, and implement corrective actions as needed.
Drive an exceptional member experience by monitoring member feedback, addressing escalated issues, and identifying opportunities to improve service delivery, operational efficiency, and overall satisfaction.
Provide leadership, coaching, and development to team members by setting performance expectations, conducting regular performance reviews, delivering feedback, and fostering a culture of accountability, collaboration, and continuous improvement.
Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects that strengthen the payment services function.
Cross-train on all department functions and serve as a hands-on resource and backup for critical operational tasks, ensuring seamless support during staffing absences, peak processing periods, and emergency situations.
Some of our benefits for YOU:
100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll Benefit $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources
If you are ready for this awesome opportunity (or know somebody who is) please contact us today!
Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.
Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.
