The QA/QC Director is a mission-critical executive leadership role responsible for setting the strategic direction, governance, and performance standards of the company's quality program. This role oversees enterprise-wide QA/QC initiatives, ensuring alignment with mission-critical project requirements, client expectations, and regulatory standards. The Director drives a culture of quality excellence, establishes scalable processes, and partners with executive leadership, operations, and clients to mitigate risk and ensure flawless project execution. With direct impact on company reputation and project success, this role ensures all systems are delivered with the highest levels of reliability, performance, and compliance in mission-critical environments.
The Director partners closely with executive leadership, operations, and clients to implement data-driven quality programs, lead continuous improvement initiatives, and ensure alignment with regulatory requirements and industry best practices. This position plays a critical role in elevating quality performance, strengthening client confidence, and supporting the successful execution of complex, large-scale projects.
Essential Functions, Duties, and Responsibilities
Tasks may include, but are not limited to the following:
• Develop, implement, and maintain company-wide QA/QC policies, standards, and procedures
• Provide leadership and oversight of QA/QC programs across multiple projects and regions
• Establish and monitor quality metrics, KPIs, and reporting frameworks to track performance
• Lead continuous improvement initiatives to enhance quality, efficiency, and consistency
• Ensure compliance with applicable codes, standards, regulatory requirements, and client specifications
• Oversee audits, inspections, and quality reviews across projects
• Partner with Operations, Safety, and Prefabrication teams to integrate quality processes
• Provide guidance and support on complex quality issues, risk mitigation, and root cause analysis
• Support commissioning, turnover, and client acceptance processes
• Develop and lead QA/QC training programs and workforce development initiatives
• Collaborate with executive leadership on strategic planning and operational excellence
• Represent the company in client meetings, audits, and quality-related discussions
Knowledge, Skills and Abilities
Required Knowledge, Skills, and Abilities:
• Expert knowledge of QA/QC systems, processes, and construction quality standards
• Strong understanding of electrical construction practices, codes (NEC), and regulatory requirements
• Strategic leadership and organizational development skills
• Advanced problem-solving and root cause analysis capabilities
• Strong business acumen and ability to align quality initiatives with company goals
• Excellent communication and executive-level presentation skills
• Ability to influence and collaborate across multiple departments and leadership levels
• Proficiency with QA/QC systems, data analysis tools, and reporting platforms
• Strong attention to detail with a focus on continuous improvement and operational excellence
Supervisory Responsibilities
• Provides leadership and oversight of QA/QC Managers, Leads, Inspectors, and Technicians
• Establishes department goals, performance expectations, and accountability standards
• Coaches, mentors, and develops QA/QC leadership and staff
• Oversees workforce planning, staffing, and succession planning for QA/QC function
• Evaluates performance and supports employee development and training initiatives
Work Environment/Physical Demands/Position Type and Expected Work Time
Work Environment:
This position requires a combination of office and field work.
• Work performed primarily in office settings with frequent travel to active construction sites and regional operations
• Exposure to construction environments including noise, dust, weather conditions, and active equipment during site visits
• Regular interaction with executive leadership, project teams, and clients
• Must comply with all safety requirements and PPE when visiting job sites
Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Ability to travel frequently to job sites and offices
• Ability to walk and access construction sites, including uneven terrain
• Ability to sit, stand, and work on a computer for extended periods
• Ability to lift up to 25 pounds, with or without reasonable accommodation
Position Type:
• Full-time position
• Eligible for standard company benefits
Typical Schedule:
• This is a full-time position. Work schedules may vary based on project demands, operational needs, and business priorities.
• Employees are expected to maintain flexibility and availability to meet business and project needs.
Shift Details:
• Primarily a day-shift role
• Start and end times may be adjusted to meet project requirements, including early mornings or extended workdays.
Overtime Expectations:
• Leadership level - exempt position
Travel
• Travel to local job sites required
• Occasional regional travel may be required depending on project locations
Required Education and Experience
Education:
• Bachelor's degree in Construction Management, Engineering, or related field preferred
• Equivalent combination of education, specialized training, and demonstrated leadership experience in QA/QC or construction operations will be considered in lieu of a degree
Certifications/Licenses:
• OSHA 30 (required); OSHA 500/510 preferred
• Valid driver's license with acceptable driving record
• Advanced knowledge of NFPA 70 (NEC) and NFPA 70E required
• Professional certifications through American Society for Quality such as Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or similar preferred
• Commissioning leadership certifications (e.g., CCP, CxA) strongly preferred
• PMP (Project Management Institute) or equivalent project management certification preferred
• Experience with or certification in LEAN / Six Sigma methodologies preferred
Experience Requirements:
• 10+ years of progressive experience in QA/QC, quality management, or electrical construction leadership roles
• Extensive experience supporting large-scale mission-critical projects (e.g., hyperscale data centers or complex infrastructure environments)
• Proven track record of building and leading enterprise-level QA/QC programs and teams
• Deep experience with commissioning, integrated systems testing, and client-driven turnover processes
• Advanced proficiency with QA/QC and commissioning platforms such as CxAlloy, Compass, or similar client-driven commissioning systems, with the ability to standardize usage across the organization
Equipment or Machines Routinely Used in This Position
• Laptops, tablets, and mobile devices for enterprise QA/QC oversight, reporting, and data analysis
• Enterprise QA/QC and commissioning platforms (e.g., CxAlloy, Compass, or similar systems)
• Project management, analytics, and reporting tools (e.g., Procore, Bluebeam, Power BI, or equivalent systems)
• Document management and audit tracking systems
• Communication and collaboration platforms for coordination with executive leadership, clients, and project teams
• Standard PPE for periodic jobsite visits and executive walkthroughs
