EEO/Employee Relations Manager (9047)

We are seeking to hire candidates for our EEO/Employee Relations Manager (9047). Opening Date: 10/23/2026 Closing Date: 11/23/2026 Job Grade: SAM 41 Salary Range: $98,904-$116,350 OVERALL DESCRIPTION SEPTA is seeking an experienced EEO/Employee Relations Manager to join our EEO/Employee Relations team. The EEO/Employee Relations Manager manages internal complaints of discrimination, harassment, and retaliation intake to resolution, of complaints of workplace discrimination, harassment, and retaliation, under Title VII, ADA, ADEA, GINA, and related as well as analogous Commonwealth laws and organization policies. The incumbent manages cases filed with external anti-discrimination and human rights agencies, ensuring the Authority is well-represented at every step. The EEO/Employee Relations Manager considers and makes determinations requests for accommodation under the ADA and employs informal and formal problem resolution strategies to provide employee relations and conflict resolution services to managers and employees. About You: 30;You are an experienced, curious and thorough investigator, seeking to ask the right next question and fill in gaps in your understanding. Your investigation reports are well-written, well-documented, and well-reasoned. 30;You have managed cases before state and federal agencies, and understand what it takes to present facts in a compelling way, whether through in writing via position statements or orally at a mediation 30;You bring advanced knowledge and understanding of anti-discrimination laws, including Title VI, Title VII, ADA, ADEA, FMLA, Pregnancy Discrimination Act, and analogous Commonwealth laws 30;You are familiar with collective bargaining rules, having spent at least three years providing investigatory or employee relations services in a unionized environment 30;You produce great work independently. You are organized, reliable, work to deadlines, and require minimal day-to-day direction 30;You maintain confidentiality of sensitive information 30;When conflict arises, you have demonstrated the ability to de-escalate the situation and help parties re-engage in productive ways 30;You are comfortable with uncertainty. You can provide numerous examples of how you have demonstrated sound judgment even when information is incomplete or conflicting 30;Even though you work well independently, you value teamwork and collaboration. You strive to develop and maintain positive, professional relationships with stakeholders at every level of the organization Please Note: All candidates selected for the interview will be required to submit a writing sample prior to the scheduled interview. SPECIFIC RESPONSIBILITIES 30;Independently conducts fair and impartial investigations into complaints of workplace discrimination, harassment, and retaliation, under Title VII, ADA, ADEA,GINA, and related as well as analogous Commonwealth laws and organization policies; as assigned, investigates claims from customers under Title VI 30;Manages cases from intake to recommendation and resolution; with oversight, manages complex complaints, including those involving multiple complainants or systemic claims 30;Independently, or with outside counsel, manages cases filed with external agencies (EEOC, PHRC, and FTA) from intake to final agency disposition, including gathering information from internal sources, drafting responses to complaints, monitoring case timelines, and communicating with relevant stakeholders about the status of open cases. 30;Ensure the organization has appropriate representation for all aspects of the agency process, including fact finding, mediation, and conciliation conferences; ensures managers, supervisors or other employees are prepared to represent the organization during such proceedings 30;Provides guidance to managers in the resolution of complaints consistent with findings and recommendations 30;Provides coaching and counseling to managers and employees as part of the employee relations process, including advising on strategies for de-escalation and conflict resolution 30;Supports compliance with the Americans with Disabilities Act and any related state and federal laws and regulations, by reviewing, analyzing, and adjudicating employee and applicant requests for reasonable accommodation 30;Develops and delivers training on anti-discrimination laws and regulations and the organization's policies as requested 30;Performs other duties as required QUALIFICATIONS AND EXPERIENCE 30;Bachelor's degree in social sciences, human resource management, business administration or related field from an accredited college/university required 30;Five (5) years of experience in the investigation of workplace discrimination complaints, including case management from intake to recommendation and resolution 30;An additional five (5) years of direct investigation experience may be substituted for the degree requirement 30;Three (3) years of experience drafting position statements or similar responses to the EEOC or similar state human rights agencies 30;One (1) year of experience providing investigatory or employee relations services in a unionized environment 30;Advanced knowledge and understanding of anti-discrimination laws, including Title VII, ADA, ADEA, FMLA, Pregnancy Discrimination Act, and analogous Commonwealth laws 30;Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint 30;Ability to work independently and with minimal day-to-day direction 30;Ability to develop and maintain positive, professional relationships with stakeholders at every level of the organization 30;Strong oral and written communication skills 30;Ability to maintain confidentiality of sensitive information 30;Solid ability to de-escalate conflict 30;Ability to demonstrate sound judgment even when information is incomplete or conflicting 30;Experience using an HRIS to view, edit, enter, and analyze employee data 30;Strong analytical and organizational skills Preferred Experience 30;Three (3) years of experience in conflict mediation 30;Juris Doctor preferred 30;Certification or advanced studies in conflict mediation preferred 30;Knowledge of and experience investigating customer complaints under Title VI preferred 30;Prior experience reviewing and approving reasonable accommodation requests for applicants and employees under the Americans with Disabilities Act and the Pregnancy Discrimination Act and/or any related What you'll gain at SEPTA: 30;City Transit (AA) Pension. 30;Tuition Reimbursement 30;Public Service Loan Forgiveness (PSLF) 30;Health Savings Plan 30;Fitness membership discount 30;Work/Life Balance 30;457B Deferred Compensation Plan 30;SEPTA Key Card