eDiscovery Project Manager, Managed Services

Overview

The Managed Services eDiscovery Project Manager role in Toronto is responsible for high level management, delegation, and execution of day-to-day e-discovery project tasks. The role involves concurrently managing multiple projects of varying complexity. The incumbent will collaborate with lawyers, paralegals, IT personnel, and other members of the counsel and/or client legal team to ensure the successful completion of e-discovery matters. Project Managers are required to plan for project execution as well as mentor, train and delegate to an assigned project team.

Responsibilities

· Providing end-to-end oversight of discovery matters and serving as primary client point of contact.

· Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.

· Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements.

· Developing and managing relationships with internal teams.

· Defining, communicating, implementing and monitoring quality standards on all project deliverables.

· Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables.

· Serving as expert on Consilio’s review platforms and proprietary offerings.

· Forecasting, tracking and managing project budgets and invoices.

· Successfully overseeing multiple, concurrent projects.

· Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis.

· Developing strong client relationships through collaborative, consultative service.

· Trajectory of growth to include leading, mentoring and supporting a team.

Qualifications

· BA/BS degree or minimum of 5 years in the litigation support / legal industry.

· Minimum 3 years’ experience as a Project Manager.

· Fluent (written/verbal) in English is a requirement / fluent in French a plus.

· Demonstrated working knowledge of Relativity review platform.

· Working knowledge of civil procedure and document disclosure requirements in Canada.

· Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints.

· Demonstrated ability to manage client expectations and maintain client satisfaction.

· A proactive approach to problem-solving and the ability to anticipate client needs.

· The ability to confront unexpected problems quickly and effectively.

· Strong teamwork, communication (written and oral), client management, and interpersonal skills.

· Demonstrated ability to manage project teams, including teams of supporting project managers.

· Demonstrated ability to prepare and present detailed reports/updates to all stakeholders.

· The ability to lead client-facing meetings (virtual or in-person).

· Experience with or understanding of handling forensic collections is a plus.

· Demonstrated working knowledge of other eDiscovery applications (Everlaw, Reveal) would be considered a plus.