Full Job Description
Responsibilities
1. Utilizes the nursing process when reviewing the medical record of patients being followed up on by assessing
for gaps in care and assisting in directing patients to appropriate follow-up.
2. Evaluates, Responds to & prioritizes requests for clinical follow-up phone call as consulted by ED staff.
3. Ensures patients are informed regarding diagnostic lab & imaging results that occur after the patient is
discharged and directed to appropriate care follow-up.
4. Responds to patient and family questions and directs post ED patients to appropriate resources
5. Identifies opportunities for improvement of ED care and escalates concerns to nursing / physician leadership
teams.
6. Attempts contact to any patient who left prior to being seen or left against medical advice from the ED
7. Facilitates / coordinates primary care & specialty resources and appointments available to ED patients.
8. Acts as a content expert by assisting with ongoing education to ED staff to improve discharge planning and
education.
9. Implements and role models the Standards of Professional Behavior when interaction with patients and
families
Qualifications
EDUCATION (number of years and type required to perform the position duties):
BSN
EXPERIENCE (number of years and type required to meet an acceptable level of performance):
Minimum 3 years Emergency Nursing Experience
SPECIAL SKILLS:
Computer skills, strong service excellence telephone skills, proficient in electronic medical record & completing
chart review
ACCOUNTABILITY (how this position is held accountable for such as goals achievement, budget adherence, or
other areas of accountability):
Demonstrates ability to plan, organize and evaluate using sound judgement. Is dependable and accountable.
COMPLEXITY (describe planning, problem solving, decision making, creative activity, or other special factors
inherent in the responsibilities of this position):
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
Approachable, objective, collaborative relationships with all levels of patients, and staff.
LICENSURE/CERTIFICATION:
RN In State of CT. Certification in Emergency Nursing preferred
YNHHS Requisition ID
197886
Position Overview
The Discharge Callback Registered Nurse (RN), functions as an essential member of the emergency department
team that reach out to patients seen in the emergency department (ED) and discharged home. Many patients
treated and discharged home from the ED require clinical follow -up and referral to outpatient services. The Discharge
Callback RN works to reduce gaps in care and identify opportunities to improve care provided in the ED.
