ROLE SUMMARY:We're looking for an Ecommerce Specialist who thrives at the center of the action. You'll work hands-on in Shopify and across key digital initiatives, taking ownership of tasks within your scope while supporting the broader team: setting up new products and promos, keeping product data accurate, and ensuring our product pages and listings work harder across DTC, marketplace, and retail ecommerce sites.
You like solving problems, looking at the numbers, and finding ways to improve performance. You'll use performance data to spot opportunities, drive execution, and share feedback and findings to support promotional planning, and day-to-day operations across the team. You're excited about AI, open to learning, and already use it in your work. You'll maintain high QA standards for launches and help build the AI tools and automations that take routine work off the team's plate.
RESPONSIBILITIES:- Product Setup: Create and maintain products in Shopify, including variants, bundles, tags, metafields, pricing and imagery
- Pages and Listings: Keep product pages and listings accurate across our DTC site, marketplaces, and retail partner sites, collaborating with the retail team on updates
- Promos and Launches: Support the setup of promotions and collections, and drive QA checks on pricing, links, imagery, and availability before launches go live
- QA Checklists: Assist in defining QA checklists and standards, keeping processes documented so execution quality improves across all launches
- Automate the Routine: Help build and test AI tools and automations that speed up product setup, content management, and QA
- SEO and Content: Use SEO findings to improve product copy and listings
- Find the Friction: Analyze heatmaps and session replays to spot friction points, supporting CRO test launches and sharing actionable insights
- Reviews: Monitor review syndication to marketplace and retail partners, and share bi-weekly reporting on ratings and volume
- Inventory Watch: Monitor inventory and flag out-of-stock risks to inform promotional planning, forecasting and allocation
REQUIREMENTS:- Experience: 3+ years in ecommerce merchandising, ecommerce operations or site management
- Shopify Pro: Hands-on Shopify Plus experience with product setup, collections, promotions and product data
- AI Forward: You use AI tools in your day-to-day work, for things like product copy, data cleanup or QA checks, and you check the output before it ships
- Detail Obsessed: You sweat the details customers notice, keeping product data, pricing and every launch accurate so the shopping experience just works
- Data Savvy: Comfortable with GA4, Tableau or Power BI and with heatmap and session replay tools, and able to turn findings into clear recommendations
- SEO Know-How: Experience improving product copy and listings with SEO tools such as SEMrush
- Autonomous Problem Solver: Juggles several workstreams independently in a fast-paced environment, takes ownership of priorities, and supports team goals effectively
- Clear Communicator: Shares open, honest feedback and performance reporting clearly with cross-functional partners while maintaining a team-first mindset
NICE TO HAVE SKILLS:- Review platforms such as Bazaarvoice or Yotpo
- Shopify Flow or other automation tools
- Basic HTML, CSS or Shopify Liquid
- Experience across more than one brand or Shopify store
- Subscription commerce experience
POSITION TYPE:This is a full-time exempt position.
WORK ENVIRONMENT:This position is in-office, working out of our HQ in Durham, North Carolina 3x a week.
SALARY:Base range of $75,000 - $88,000 plus bonus starting 2027.
BENEFITS:- Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
- Free life insurance, short term disability and long term disability
- 401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
- Unlimited vacation and generous sick time
- Half day Fridays year-round (subject to business needs)
- 12 weeks of fully paid parental leave
- 4 weeks of fully paid disability leave
- Free Dollar Shave Club Products
- Monthly cell phone stipend
APPLICATION PROCESS:All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you'll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.
