Stoneridge Software is looking for an experienced Team Manager who willbe responsible formanaging individual team members across a range of technical competencies. This is ahybrid player -coach rolethatbalances direct client delivery with people-leadership and operational responsibilities, proactively delegating work and escalating capacity constraints to protect client outcomes, team performance, and leadership effectiveness.
In addition to having solid support consulting experience, we are looking for a proven peopleleaderand strategic thinker who willenablea team to deliver outstanding servicesto our clients. This role will be part of a team of strategic leaders in our Business Central practice, identifying best practices, growth strategy, andteam direction.They will also be a key contributor to long-term strategic initiatives for a fast-paced, growing organization.
A Day in the Life as a Coach- Model the delivery excellence, client focus, and technical expertise expected of the team
- Manage team performance and development by establishing clear individual and team goals, providing ongoing coaching and mentoring, and ensuring career and skill development plans are well communicated and executed
- Participate in resourcing decisions along withother Team Managers and Senior Leadership, carefully balancing capacity across the team with Stoneridge Software's other priorities
- Ensure direct reports'utilizationand other operational metrics are consistently met
- Monitor client subscription and service-plan information, identify risks requiring attention, and coordinate with the appropriate internal teams to support timely client follow-up
- Provide timely operational oversight of team time entry, timesheet approvals, billing information, and proformas to support accurate reporting and client invoicing
- Own and coordinate team and client escalations, establishing clear response plans and aligning appropriate resources, ensuring effective communication and resolutions
- Build strong relationships and collaborate across internal teams to support informed business decisions, effective prioritization, and consistent on-brand delivery to clients
- Oversee the effective onboarding and ongoing administration of support clients, ensuring clear expectations, appropriate resource assignments, and coordinated handoffs between teams
- Lead or contribute to practice goals and continuous improvement initiatives that increase service quality, delivery consistency, team capacity, automation, and operational efficiency
- Execute Stoneridge's management and operating rhythms, including team planning, performance discussions, leadership meetings, and company-wide initiatives
- Drive your team to live Stoneridge Values and Mission
A Day in the Life as a Player- Possess and maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends
- Partner with Sales, Client Partners, Account Managers, and delivery leadership to qualify opportunities, shape solution approaches, contribute to estimates and scope, and identify opportunities to expand value to existing clients
- Work pro-actively with clients on strategic projects or initiatives to ensure they continue to receive value from the NAV/Business Central applications
- Work reactively on break/fix support to ensure clients experience minimal service disruptions
- Escalate ISV-related product issues and work with partners to drive for resolution
- Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option
- Design and test custom solutions and integrations managing functional design and scope.
- Effectively coordinate with development resources to build and deliver custom solutions and integrations
- Represent Stoneridge Software through effective communication with clients throughout the solution life cycle
- Work efficiently with resources from other internal teams or external groups as needed
- Leverage knowledge and experience to find and encourage win-win solutions with team members and clients
- Organize tasks and projects efficiently and set clear goals to ensure timely completion
- Make effective decisions and recommendations for Stoneridge Software and our clients' best interests
- Deliver high-quality workwithin established deadlines, ensuring accuracy and attention to detail
Preferred Qualifications- Bachelor's Degree in Business, Accounting, Information Technology, or related field, or equivalent work experience
- 5+years of experience leading,managingand motivating a team through various stages of growth and learning development
- Previousexperience in a consulting environmentrequired, player/coachexperience strongly preferred
- 5+ year Microsoft Dynamics NAV/Business Central experience, preferably in a support role
- Knowledge of Microsoft Dynamics technologies in addition to ERP expertise
- MB-800 Dynamics 365 Business Central Functional Consultant Associate credentials preferred
- A track recordof exceptional partnering across various internal business groups, executivestakeholdersand execution partners with ability to build solid relationships with individuals at all levels
- Provenability to driveimpact andeffectivelyinfluence, with theability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations(all levels of an organization, technical and non-technical, client and internal)
- Ability to break down complex solutions, issues, and concepts intoeasyconsumption for both technical and non-technical individuals
- Ability to effectively push yourself and those around you toaccomplishthe goals at hand and know how to juggle multiple complex projects/priorities simultaneously. You know how toidentifyan issue before it arises and provide proactive solutions
- Exceptional written, verbal and creative communication skills, including ability to translate insight into content, create slide or written presentations, create overall communication plans.
- Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly andmaintaingood judgment inafast-paced, high-speed environment
- Ability to communicate effectively in both spoken and written English
- Exhibits Stoneridge Software's Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
*Years of experience are not required to be consecutive
Work Location: This position is available remotely in the United States or remotely in the following Canadian Provinces: Alberta, British Columbia, Manitoba, and Ontario.
Travel Required: Incumbent is expected to travel across the United States and Canada for industry events and, as needed, for onsite client, project, delivery, or in-person collaboration at company office locations in Fargo, ND and Minneapolis, MN. Travel is expected to be up to 25% of the role.
Visa Sponsorship Information: Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the U.S. or Canada.
CompensationOur philosophy is to provide compensation that is Competitive, Equitable, and Driven by Performance. Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.
US (USD): $144,800-$206,800
Canada (CAD): C$132,500-C$194,300
Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
Health and Wellness- Medical Insurance
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development funding
- Employer charitable contribution
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
