Reports to: Market Leader

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:
• Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
• Responsible for the development and communication of store strategies that align to the company strategy. Fosters a growth mindset, promotes a culture of innovation, and cultivates a focus on generating solution-oriented ideas.
• Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis. Identifies shifts in business and makes necessary adjustments.
• Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs.
• Responsible for resolving customer and associate feedback with a sense of urgency.

Be committed to the customer having a consistent positive experience:
• Strategically plans and directs the movement of merchandise responding to customer trends.
• Communicate to the Market Leader store specific merchandise inventory recommendations.
• Responsible for and oversees the execution of sales floor standards, maintenance and operations.
• Responsible for creating a cohesive talent strategy that meets the needs of the business.
• Leads by example and holds team accountable that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:
• Oversees all inventory related activities including but not limited to freight receipt, product placement, markdowns and mark out of stock (MOOS).
• Oversees all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilizes the Store Visit Assessment to identify opportunities. Creates and implements an action plan to course correct in a timely manner.

Be responsible to pause and the put the customer first:
• Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.
• Builds a diverse team that meets the needs of the customer experience.
• Resolves associate and leadership relations matters, taking partners when appropriate.
• Responsible for leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year-end reviews.

Bring fun and energy to everything you do:
• Builds strong networking relationships to effectively recruit top talent for all positions. Ensures all open positions are filled in a timely manner.
• Creates and implements a development strategy that fosters a culture of advanced learning and career development.
• Facilitates store meetings as needed.
• Performs other duties as assigned by the Market Leader and/or Regional Director.

Required Skills
• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold team accountable to meet time bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift- up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:
• Minimum of 4 years' retail management experience
• Minimum high school graduate of equivalent
• Some college preferred