PURPOSEThe District Parts and Service Manager (hereafter referred to as DPSM) will act in a business consultant capacity to assist MMSCAN dealers in selling and servicing Mitsubishi vehicles parts and accessories. They will assist in implementing programs, policies, and procedures in the aftersales areas, while providing their customers with a superior ownership experience while yielding profitable operations for the dealer and develop a long-term relationship with dealers within the assigned district.
RESPONSIBILITIES- Attain territory dealer KPI targets, including but not limited to parts, accessory, and dropship targets.
- Regularly contact/visit dealerships to communicate, implement, and administer Aftersales Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
- Monitor and provide guidance to dealers in regards to adherence with policies and procedures, and participation in parts sales, parts inventory control, service training, warranty administration, consumer relations, customer satisfaction, etc.
- Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service target attainment and profitability.
- Provide automotive technical guidance/recommendations to dealership service personnel.
- Process, resolve, and close customer inquiries with the assistance of various MMSCAN departments.
- Confer, consult, and collaborate with Aftersales key stakeholders in the achievement of common KPIs.
- Provide detailed accounts of dealer contacts and other significant interactions using the dealer contact report mechanism in TSi (or equivalent), including Action items that support objectives and corrective actions as required.
- Assist with creating, coordinating, and hosting dealer communication meetings.
- Perform other duties as assigned or required.
REQUIREMENTS AND SKILLS- Five years of professional level automotive Fixed Operations experience at the dealer or OEM level is an asset.
- Ability to communicate in both English and French (Mandatory)
- Current valid driver's license and MMSCAN approved driving record.
- Domestic travel is required.
