Resp & Qualifications PURPOSE: Drives enterprise optimization by introducing capabilities (inclusive of all functions) for their domain of responsibility utilizing in-depth knowledge and expert skills to advance domain strategies. Translates business needs for the domain into architectural solutions that meet performance, reliability and security expectations. Applies enterprise roadmaps, principles, standards, and practices to drive their domain strategies and execution. Serves as the enterprise ServiceNow Domain Architect responsible for establishing and governing the architectural vision, principles, standards, roadmaps, and reference architectures for the ServiceNow platform and its associated capabilities. Ensures platform design decisions align with enterprise architecture, cybersecurity requirements, data governance standards, regulatory obligations, and business objectives. Provides architectural leadership across ServiceNow products, integrations, workflows, portals, automation capabilities, and platform extensibility.
ESSENTIAL FUNCTIONS:- Leads preparation of domain architecture viewpoints and models depicting current, target, and interim states. Use current state viewpoints to identify and analyze pain points and opportunities (PPOs). Lead advanced modeling and analysis to meet the strategic needs of the organization with respect to system, information, functional/non-functional needs, performance and security/regulatory requirements. Create and utilize architecture patterns and ensure alignment with IT strategies and reference architectures. Ensure target state alignment and integration across architecture domains. Ensure upstream alignment / traceability to business needs via business architecture and downstream alignment / traceability with solution building blocks. Leads the extension / enhancement of domain architecture strategies, standards, and guidelines. Identify and support development of reusable domain patterns. Defines and maintains the ServiceNow domain architecture roadmap, including platform capabilities, application portfolio strategy, data architecture, integration patterns, security architecture, and technical debt management. Establishes ServiceNow reference architectures, design patterns, architecture guardrails, and platform standards to promote consistency, scalability, maintainability, and reuse across implementations. Ensures architectural alignment across ServiceNow products, including ITSM, ITOM, ITAM, SecOps, Risk, HRSD, CSM, Portal technologies, IntegrationHub, Automation Engine, AI capabilities, and custom scoped applications.
- Leads design, engineering and implementation of assets for internal use in solutions to improve solution quality; collaborate through implementation phase. Leads peer reviews and represent the architecture domain in briefings to the Architecture Review Board. Oversees publishing and maintenance of viewpoints / work products in the architecture repository, ensuring they are organized, accurate, and accessible. Disposition stakeholder comments / feedback received via project and non-project channels. Ensures that regulatory and compliance issues are addressed in solutions. Leads architectural reviews for ServiceNow initiatives and serves as the primary architectural authority for complex platform decisions.
Provides oversight of platform upgrades, release planning, application rationalization, instance strategy, environment management, and platform lifecycle management.
Ensures solution designs appropriately balance business value, user experience, security, technical sustainability, supportability, and total cost of ownership. - Leads collaboration with other teams (business and technical), key stakeholders, and partners to understand needs to maximize architecture impact and address technical limitations. Leads the evaluation/selection of a solution / product design that aligns with IT / Domain strategies, standards, and guidelines. Partners with business stakeholders, product owners, platform owners, engineering teams, cybersecurity teams, infrastructure teams, and vendors to define ServiceNow capabilities and solution strategies. Facilitates architecture reviews, design workshops, governance boards, and strategic planning sessions related to ServiceNow capabilities and investments.
- Leads research emerging domain trends to determine their relevancy and fit for the organization. Leads evaluation of emerging ServiceNow platform capabilities, including artificial intelligence, machine learning, workflow automation, digital experience technologies, virtual agents, process mining, observability, and platform innovation opportunities. Assesses new ServiceNow releases and features to determine organizational applicability and develops adoption roadmaps where appropriate.
- Leads vendor evaluations and selection process broadly; leads vendor evaluation and selection for domain-specific tooling. Represent the architecture domain in the drafting of RFIs/RFPs and the evaluation / scoring of vendor proposals. Maintains architectural oversight of ServiceNow licensing strategy, implementation partners, managed service providers, and third-party integrations supporting the platform ecosystem. Provides architecture leadership during vendor evaluations involving ServiceNow products, applications, integrations, and supporting technologies.
- Leads the development / enhancement of architecture domain methods and tools. Ensure the alignment / integration of domain architecture processes / deliverables with those of other architecture domains and SDLC disciplines. Leads development of domain related communications / education materiel for use with stakeholders and architecture / SDLC partners. Establishes and maintains ServiceNow architecture governance processes, technical standards, design review procedures, architecture decision records, and platform documentation practices. Develops architecture playbooks, reusable patterns, implementation standards, and best practices for platform engineering teams.
- Leads domain assessments for most complex new / proposed projects for architecture impacts in support of annual planning, resource estimation, and alignment with IT strategy and enterprise architecture. Provide input to project, product, and enterprise technology roadmaps. Provide regular reporting on progress, issues, and opportunities related to architecture domain. Provides architectural guidance for ServiceNow platform investment planning, capability maturity assessments, platform modernization efforts, and multi-year technology roadmaps. Identifies platform risks, architectural constraints, technical debt, and optimization opportunities and recommends remediation strategies.
(see domain specific roles and responsibilities for the ways these uniquely apply to each domain). - Owns the ServiceNow domain architecture and target-state vision.
- Defines platform architecture principles, standards, and governance processes.
- Oversees platform scalability, performance, resiliency, security, and maintainability.
- Establishes enterprise integration architecture standards for ServiceNow and connected platforms.
- Defines ServiceNow data architecture, retention strategies, and data governance controls.
- Reviews and approves significant customizations, scoped applications, integrations, and platform extensions.
- Partners with platform engineering and operations teams to ensure architectural compliance and operational excellence.
- Provides strategic guidance on ServiceNow upgrades, release adoption, technical debt reduction, and platform modernization initiatives.
- Serves as the senior architectural advisor for ServiceNow-related investments and technology decisions.
QUALIFICATIONS:Education Level: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 10 years Experience in Architecture Domain.
Licenses/Certifications:- Certified System Architect Upon Hire Preferred
- ServiceNow Certified Technical Architect (CTA) Preferred
- ServiceNow Certified Master Architect (CMA) Preferred
- ServiceNow Certified System Administrator (CSA) Required within 12 months of hire
- TOGAF or equivalent Enterprise Architecture certification Preferred
Preferred Qualifications:
- Advanced degree
- ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist certifications preferred.
- Experience with enterprise architecture frameworks such as TOGAF, ArchiMate, or equivalent methodologies preferred.
- 10 years of experience in solution architecture, application architecture, platform architecture, or related experience, including significant experience with the ServiceNow platform. Experience designing, implementing, governing, and supporting complex ServiceNow solutions across multiple functional domains and organizational stakeholders.
Knowledge, Skills and Abilities (KSAs)- Ability to motivate and influence others so that project objectives are met in a timely manner.
- Ability to collaborate with stakeholders to develop high quality solutions.
- Ability to coach, delegate, and develop architects and engineers.
- Ability to managing cross-domain architecture solutions and issues.
- Expertise with domain related architecture frameworks, methods and tools.
- Effective organizational, interpersonal/relationship management, analytical, communications (written and verbal) and collaboration.
- ServiceNow platform architecture and ecosystem expertise.
- ServiceNow application portfolio and platform governance.
- Enterprise integration architecture and API strategy.
- Cloud architecture and SaaS platform governance.
- Data architecture, data governance, and information management.
- Cybersecurity architecture, access controls, and regulatory compliance.
- Platform modernization, technical debt management, and lifecycle planning.
- Architectural leadership across large-scale enterprise transformation initiatives.
- Ability to communicate complex technical concepts to executive and non-technical audiences.
Salary Range: $155,600 - $278,135
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department ServiceNow
PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US Must be eligible to work in the U.S. without Sponsorship.
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