DescriptionJOB DESCRIPTIONUnder general supervision of the Deputy Director, the Division Director of Program Services provides supervision for multiple agency Program Directors and clinical staff. Assists with development of new programs; performs general administrative and clinical functions. The Division Director of Program Services works onsite at assigned location(s).
COMPENSATION$110,157 - $163,717 annually. Exempt; Not eligible for overtime. Compensation based on education and experience.
REPORTS TODeputy Director.
QUALIFICATIONSRequired: Masters' Degree in Mental Health related field; plus, a clinical license (LMFT, LCSW, LPCC, Psychologist). A minimum of two years post-license experience and ability to provide clinical supervision to BBS registered associates/interns. Four years' experience of providing Mental Health treatment. Knowledge of social rehabilitation and wellness and recovery models; Three years of supervisory and program management; substance use treatment experience. Minimum of two years of supervisory and management experience required, Completion of BBS- Approved Clinical Supervisor training. Excellent English oral and written communication skills, strong clinical skills, and ability to manage a culturally diverse team. Experience in providing direct management of program services for treatment of serious mental illnesses and substance use disorders in various settings such as residential or outpatient, and program development experience. Knowledge of DSM 5; theoretical approaches and intervention; evidence-based practices for co-occurring disorders.
Excellent interpersonal skills with a collaborative management style; High comfort level and flexibility working in diverse environments; Excellent communication skills, both verbal and written. Proficient computer skills with proficiency in Microsoft Office programs and electronic medical records.
Valid California driver's license; auto in safe operating condition; auto liability insurance; own vehicle in good operating condition or ability to provide own transportation necessary to travel to meetings and appointments in the community; good driving record; criminal record clearance; proof of authorization to work in the United States as required by Immigration and Reform Act of 1986. Ability to work independently with minimal supervision.
Preferred: Bilingual English/Spanish. Direct care experience providing treatment in substance use disorders and working with homeless individuals.
ESSENTIAL DUTIES AND RESPONSIBILITIESProgram Support and Supervision
- Provides direct supervision to Program Directors in program planning, implementation, and evaluation, especially in integrated mental health and substance use disorders, crisis and transitional residential, day treatment, supportive housing, homeless services, employment and education, social peer services, and ACT/FACT/FSP teams.
- Provides clinical supervision to BBS registered interns individually and in groups.
- Provides consultation and assists with development of new and existing programs and services.
- Provides direct supervision and ongoing support to Case Coordinators, including guidance on daily responsibilities, case management, and service coordination. Offers feedback, helps staff address challenges, and supports their professional growth to ensure they feel equipped to meet the needs of the individuals and families they serve. Ensures that required documentation is completed, program expectations are met, and services are delivered in a timely, consistent, and person-centered manner.
- Provides clinically integrated consultation in mental health and substance use disorders to program directors, case coordinators, and other staff.
- Reviews compliance and regulatory entities for CCLD licensed, CARF accredited and DHCS certified programs and ensures compliance with Medi-Cal, DHCS, and CCL regulations.
- Provides crisis intervention and substance use disorder treatment training for Program management, Clinicians and other staff.
- Ensures program services by assuming positions of Program Director, Assistant Program Director, Case Coordinator or other essential positions during scheduled or unscheduled absences of management or direct care staff.
- Liaison with County Behavioral Health System, Department for Rehabilitation and other private and public social service or mental health agencies, and commercial insurance entities as needed.
- When supervising supportive housing programs, reviews housing violations, terminations, and client complaints, when appropriate.
- Monitors program outcomes on a regular basis and assists in the implementation of new measures and the development of program/agency goals.
- Consistently upholds a professional demeanor and maintains appropriate boundaries.
Administrative Duties
- Informs the Deputy Director of all program-related crisis or safety incidents within the same day as the incident occurs.
- Participates in the development and implementation of agency policies and practices affecting the overall operation and direction of the agency, especially in the area of substance use disorders and crisis services.
- Assists with preparation/revision of agency program services, program descriptions, promotional materials, etc.
- Participates in committees and provides backup support during the absence of the Deputy Director or Clinical Services Director to the Board of Directors, Administrative Managers, and Program Directors.
- Assists the Quality Assurance Supervisor and the oversight of Quality Assurance, QA program compliance with licensing regulations, Medi-Cal regulations and CARF accreditation.
- Participates in the County Behavioral Health Committees or other community committees, such as the Coalition of Homeless Services Providers, if needed.
- Provides presentations in the community as assigned.
Personnel Duties
- Participates in the hiring of Program Directors and Clinical staff.
- Assists in hiring, orientation and termination of staff, as needed.
- Reviews evaluations of supervisees' direct reports.
- Ensures Human Resources and other policies and procedures are implemented and followed by programs.
- Other duties as assigned.
PHYSICAL REQUIREMENTSAbility to: operate a motor vehicle; climb stairs; possess good communication skills; meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed. See well enough to read data on a computer screen and text in written documents; perform extensive computer keyboard operations Capable of the following extended activities: walking, standing, sitting, climbing stairs. Capable of the following intermittent activities: stooping, kneeling, lifting 25 pounds or more and bending in the performance of infrequently performed office duties.
This job description is intended to have an accurate reflection of the qualifications and job duties; current management reserves the right to revise the job at any given time when circumstances change. This job description replaces all previous description for this position.
