Division Director of Patient Enrollment

Division Director of Patient Enrollment | $150,000-$185,000 Build one trusted patient enrollment journey. Lead enterprise standards, improve conversion and advance informed access to care. LOCATION EMPLOYMENT REPORTS TO Scottsdale, Arizona | On-site; enterprise travel Full-time | Envita Management Senior Director of Enterprise Growth & Sales The opportunity Envita is seeking an enterprise-minded Division Director of Patient Enrollment to strengthen the full patient journey from first inquiry through informed enrollment and arrival. This leader connects intake, education, patient conversion and enrollment into one dependable, measurable process serving Envita Medical Center, Envita Insights tele-oncology and Envita Interventional Radiology. Rather than relying on direct line authority, you will lead through partnership, coaching, practical standards and trusted performance insights. Your work will help patient-facing teams communicate clearly, preserve patient choice, coordinate handoffs and improve enrollment outcomes across care paths. The performance mission Establish a consistent, patient-first enrollment operating system that converts qualified interest into informed decisions through clear education, disciplined CRM practices, reliable handoffs, strong coaching and accurate forecasting. Key performance objectives KPO 1 | Establish one enterprise enrollment operating system Within the first 90 days, publish and begin implementation of consistent funnel stages, CRM definitions, patient-conversation guidance, enrollment-close practices and cross-team handoff standards; establish a regular working cadence with enrollment leaders. Document and communicate clear service standards and ownership for each enrollment stage. Align intake, patient conversion and enrollment colleagues around practical and repeatable workflows. Review adherence and address friction points through coaching and collaborative improvement. KPO 2 | Deliver the enrollment scorecard and forecast Within 60 days, introduce a monthly enterprise scorecard covering inquiry response and contact, patient education, care-path routing, appointment attendance, enrollment close, conversion and forecast performance. Establish monthly forecast review with commercial leadership and quarterly review with Finance. Provide clear views of results by care path and business unit. Explain meaningful forecast variance and identify actions grounded in data. Use CRM reporting to identify process bottlenecks and opportunities to improve outcomes. KPO 3 | Calibrate enrollment routing and decision standards Within 90 days, establish and document consistent patient-routing guidance and appropriate criteria for reconnecting patients with commercial education and enrollment support when physician-recommended care changes. Review the effectiveness of these standards at 180 days. Track routing and handoff exceptions and use them to improve guidance. Work with Finance, operations and clinical colleagues where decisions intersect. Preserve clinical judgment and patient choice in every enrollment conversation. KPO 4 | Coach and improve leadership performance across enrollment teams Within 90 days, establish a monthly coaching, call-quality review and scorecard discussion cadence with patient intake, patient conversion and enrollment leaders. Offer actionable feedback supported by CRM and quality-review evidence. Track improvements in consistency, follow-through and patient communication. Share performance observations with operational leaders and support sustained development. KPO 5 | Build cross-enrollment-manager calibration and development Within 60 days, launch monthly calibration meetings across Enrollment Managers to review consistent practices, outcomes and exceptions. Within six months, publish and launch an Enrollment Manager development curriculum in partnership with the HR shared service. Hold monthly cross-manager calibration sessions and address meaningful outliers. Use observed work and performance data to improve shared practices. Complete and implement the development curriculum within the six-month deadline. KPO 6 | Strengthen education and enrollment support during active care Within 90 days, establish clear standards for patient education, commercial discussions and handoffs when physician-recommended treatment plans change during care; audit execution quarterly. Coordinate with qualified clinical and patient-care teams to maintain continuity. Support consistent patient communication and appropriate coordinator involvement. Keep clinical treatment decisions exclusively with licensed clinical professionals. KPO 7 | Improve enrollment outcomes and forecasting reliability Within 12 months, deliver measurable improvement from the first 90-day baseline in enrollment close rates by care path, conversion from additional recommended care, forecast accuracy and appropriate care-path assignment, with performance targets established alongside commercial leadership. Review progress against agreed performance targets quarterly. Document root causes and recovery actions where outcomes lag. Use patient-centered practices and sound data to improve sustainable results. Core scope of ownership Design, maintain and continuously improve the enterprise enrollment funnel, standards and Care Path Conversation Framework. Build clear CRM stage definitions, reporting discipline, enrollment scorecards and forecasts. Lead cross-team alignment for patient routing, education, handoffs and enrollment-close processes. Coach and calibrate patient intake, patient conversion and enrollment leaders through collaborative working relationships. Partner with operational, clinical, Finance and compliance teams to uphold appropriate patient communication and care boundaries. Identify conversion and forecast variances, explain root causes and recommend practical improvement actions. What success looks like after 12 months Envita operates with one consistent, trusted enrollment system across intake, education, conversion and close. Leaders use a shared scorecard and forecast methodology; care-path routing and handoffs are more reliable; patient conversations are clear and respectful; managers benefit from ongoing calibration; and enrollment close rate, additional-care conversion and forecast accuracy improve against established baselines. Your first 90 days TIMEFRAME EXPECTED PROGRESS Days 1-30 Learn the full patient journey; meet operating, clinical and enrollment leaders; shadow all three stages and active-care decision discussions; review current CRM standards, scorecards and forecasts; establish baseline measures. Days 31-60 Draft the enrollment operating system and scorecard; calibrate initial routing and handoff guidance with partners; begin monthly manager calibration and forecast reviews. Days 61-90 Launch the shared standards, coaching cadence and scorecard; establish active-care education guidance; present a 90-day performance and improvement plan to commercial leadership. Experience and capabilities Required Senior commercial, patient enrollment, sales operations or comparable experience governing multi-stage, high-consideration conversion processes. Demonstrated accountability for meaningful enrollment or sales pipeline results, forecasting and operational improvement. Strong CRM and analytical capability, including stage-level conversion measures, dashboard reporting and root-cause analysis. Proven ability to influence, coach and align leaders across functions, including settings without direct reporting authority. Sound ethical judgment and an educator-led, patient-first approach to sensitive decisions. Ability to work on-site in Scottsdale, Arizona and travel across enterprise operations as needed. Relevant backgrounds Specialty healthcare, complex patient enrollment, precision oncology, destination medicine or related consultative services. Enterprise sales operations, commercial excellence or shared-services leadership supporting multiple business units. Leadership of inbound education, consultative conversion and financial enrollment-close workflows. Leadership attributes Influence and partnership: earns adoption through evidence, practical coaching and respect for operating leaders. Forecast discipline: uses CRM data and operational measures to make reliable decisions. Patient-centered judgment: protects informed choice, transparent education and clinical boundaries. Coaching capability: builds consistency and develops managers through observed performance. Learning agility and courage: addresses gaps constructively and improves processes over time. Location and employment Scottsdale, Arizona | Full-time | On-site, with enterprise travel. Employed by Envita Management. Base salary: $150,000-$185,000 annually.