Location: Danvers, MA
Schedule: Monday - Friday, 8:00 AM - 4:00 PM, 40 hours per week
Target Salary: $138,000 - $145,000 annually
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.
Job Summary Northeast Arc's Clinical Services division is seeking an experienced and mission-driven leader to serve as Division Director, Home Health Services. In this role, you will provide strategic, business, and operational leadership for Northeast Arc's home health services, including continuous skilled nursing and homecare. Serving as the agency's Home Health Administrator, this role is appointed by and accountable to the governing body and is responsible for all day-to-day operations of the home health component of the organization . You will own the division's financial performance, workforce development, business growth, and regulatory compliance, ensuring that services are high quality, financially sustainable, and aligned with regulatory standards. This is an opportunity to make a meaningful impact by strengthening outcomes and expanding services that directly support Northeast Arc's mission of helping people with disabilities become full participants in their communities.
Responsibilities - Serve as the Home Health Administrator, appointed by and accountable to the governing body, with responsibility for all day-to-day operations of the home health division
- Own the Division's financial performance, including annual budget development, forecasting, P&L management, cost control, and monthly variance reporting
- Oversee the revenue cycle, including intake and authorization, billing accuracy, claims, collections, denials management, and timely reimbursement across Medicare, MassHealth, managed care, and other payers
- Develop and execute business plans to grow census and revenue, including new service lines, referral partnerships, and payer relationships
- Lead workforce planning, recruitment, onboarding, training, retention, and performance management for Division staff; participate in final hiring and separation decisions in accordance with agency policy
- Ensure full compliance with the Medicare Home Health Conditions of Participation, state requirements, accreditation standards, and payer contracts; serve as primary contact for audits, surveys, and licensing reviews and lead any corrective action
- Oversee the Division's quality assessment and performance improvement (QAPI) activities, incident and complaint management, and risk mitigation in partnership with Clinical Managers
- Represent the Division as an active member of the Senior Leadership Team and Joint Agency Management Team (JAMM), contributing to agency-wide planning, management, and communication
Qualifications Education - Bachelor's degree required; Master's degree in healthcare administration, public health, social work, business administration, or a related field preferred (e.g., MHA, MPH, MSW, MBA)
- Clinical background (RN) is a plus but not required
Experience - At least 5 to 8 years of progressive management experience in home care, visiting nursing services, or a similar healthcare service, including senior-level business or operations leadership
- Demonstrated experience managing a budget or P&L, including revenue cycle, billing, reimbursement, and cost management
- Must successfully complete and pass all required background checks as a condition of employment
Skills and Knowledge - Demonstrated commitment to Northeast Arc's mission, vision, values, and the people we serve
- Strong business acumen, including financial analysis, budgeting, and data-driven decision-making
- Proven track record in business development, program design, and payer/contract negotiation
- Working knowledge of the Medicare Home Health Conditions of Participation, MassHealth, and other payer requirements
- An inclusive leadership and management style that builds, develops, and retains high-performing management teams
- Strong strategic thinking with the ability to operate at both the tactical and systemic level
- Ability to manage multiple priorities in a demanding environment; excellent interpersonal and organizational skills
Physical Demands - Requires someone to sit for long periods of time, talk on the phone, and enter information into the computer for at least 70% of the day; infrequent light physical effort required
Benefits & Perks At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families.
With that goal in mind, we are proud to offer the following:
- Medical, dental, and vision coverage (for employees working an average 30 hours per week)
- Generous paid time off, including vacation, sick time, and 12 paid holidays
- Flexible Spending Accounts (health care and dependent care)
- Group Life Insurance
- Additional voluntary insurance options and discount programs
- 403(b) retirement plan with limited company match
- Employee Assistance Program and Mental Health Hub
- Ongoing professional development (trainings, conferences, CEUs, and more)
- eAcademy online learning platform
- Mileage reimbursement (where applicable)
- Additional perks including employee discounts and more
Keywords: Home Health Director, Home Health Administrator, Clinical Services, Healthcare Operations, Home Care Leadership
