Minimum 15 years of employment experience, including 8 years in staff development
Experience managing teams of over 25 salaried professionals
Hands-on experience in operations, service delivery, and financial management
Prior HOA experience preferred but not required
Responsibilities
Lead and oversee division operations, reporting to the Vice President of Client Relations
Invest 40% of time in relationship building and client relations
Dedicate 40% of time to staff and team development
Allocate 20% of time to projects and change management
Develop and maintain strong relationships with a diverse customer portfolio
Ensure consistent operations of complex service products
Conduct monthly one-on-one meetings with team members for development and accountability
Benefits
Recognized as Best Places to Work since 2007
Fastest Growing Company - Fast Track 50 in 2020
Privately owned with over 20 years in business
5 weeks of PTO for personal time
11 paid holidays annually
40 paid hours per year for community service
Internal Learning and Development Management System
Comprehensive benefits package including medical, dental, vision, and 401k
Free in-house medical clinic for employees in San Antonio
Full Job Description
Division Director
The Division Director has a large scope of work to strategically create a direct impact on our fast-growing company and requires strong work ethic, proven problem-solving skills, strategic planning skills, ability to think quickly and recognize problems while quickly creating solutions, and the ability to support and develop employees. We are looking for visible leadership, and someone with a successful record of accomplishment in building relationships with clients.
Prior experience in the HOA industry is preferred but not a disqualification.
Spectrum Association Management can offer you:
Support structure for your learning and success including mentors, subject specific experts, training department, and executives
A dedicated team environment
A friendly and welcoming culture, with team and office activities
The Division Director oversees our business operations and sales in our San Antonio, Corpus Christi and Midland/Odessa Markets. The position will have approximately 45 work-family members which includes 3 Client Relations Managers. As a team, you will manage and support the deadline-driven needs of local property associations and maintain our high standards for a fantastic work culture for our team.
SPECIFIC RESPONSIBILITIES
This role is in command of the division and will report to the Vice President of Client Relations for Spectrum Association Management. Highly autonomous and proactive working performance is expected.
Descriptive words for this role are customer operations, technical sales, people management, mentoring, leadership, positive attitude, and passion
Approximately 40% of the time will be invested in relationship building and client relations with customers and support the sales and growth of the division.
Approximately 40% of the time will be invested in staff and team development. This role is an important culture developer and positive attitude, and mentor skills are required.
Approximately 20% of the time will be on projects, change management implementation, learning and development and company activities
Develop and maintain strong relationships with a large portfolio of customers
Ensure optimized and consistent operations of a complex service product
Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations
Uphold the company-wide commitment to provide amazing same-day customer service
Other duties as assigned by the executive team
Required Education and Experience
Degree from an accredited university
Prior HOA experience is preferred but not required
Employment experience for 15 years minimum which includes at least 8 years of developing staff.
Prior experience managing team(s) with over twenty-five salaried professional employees.
Detailed hands-on experience with operations, service delivery, financials, HR, relationship building, growth, team motivation and engagement
Minor travel is expected occasionally, and evening meetings with clients will occur.
Knowledge, Skills, and Abilities
Strong problem-solving skills, including confidence in decision-making and the ability to effectively explain decisions to clients
Dedicated team leader and developer abilities, including the motivation of a team
Strong analytical and organizational skills
Strong customer service skills
Self-motivation and the ability to set and work at a fast pace
Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.
Spectrum Association Management Highlighted Benefits:
Recognized as Best Places to Work consecutively since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
Privately owned with over 20 years in business.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Eleven Paid Holidays annually
40 paid hours per year for community service activities.
Internal Learning and Development Management System.
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in the San Antonio office - virtual appointments for other offices).
Salary $100,000 + DOE annually, along with a discretionary annual bonus.
