4-6+ years of relevant experience in commercial HVAC or similar field
Minimum 2 years of experience managing technicians or employees
In-depth knowledge of HVAC systems, designs, and energy solutions
Proven track record in leading business units effectively.
Responsibilities
Serve as the primary escalation point for customer issues or concerns
Facilitate job quotations and estimation to support the sales team
Evaluate and approve estimates on labor and materials, assessing project profit risk
Develop project timelines and manage customer communications regarding schedules
Supervise technician teams and oversee training and development
Coordinate the ordering of equipment and materials for projects
Ensure timely completion of maintenance contracts and inspections.
Benefits
Non-logoed company vehicle with most expenses covered
Various medical insurance options, along with dental and vision coverage
401K plan with employer match
Paid time off and recognized company holidays
Sick leave in compliance with relevant laws
Tuition reimbursement available after 6 months of service.
Full Job Description
Location: Greensboro, NC - Hybrid
Your Responsibilities:
Act as the escalation contact for customer issues or concerns
Support sales through job quotation and estimation
Approve estimates for scope of work, labor hours and material content, assesses profit risk of jobs, control material and labor costs, and provides feedback to the District Manager
Establish project timelines, meet with customers to communicate and coordinate project schedule
Manage projects, assign Technicians, oversee ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements
Provide leadership and supervision to technician team and be responsible for the team's development and training
Oversee quotation of call-in work, transactional sales, and assign techs as needed to ensure that quotes are delivered to customers on a timely basis
Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities
Ensure that maintenance contract commitments are fulfilled and inspections completed on time.
Provides input to Service Coordinators on scheduling activity of technicians
Oversee contract renewal, escalation, and upgrades on assigned house accounts
Work with the technician team to generate pull-through service and repair work on existing house accounts
Manage Tech Tip program and lead customer care initiatives
Responsible for technician reviews and will ensure completed on time each year
Support technician training by coordinating training Regional Trainer while reporting training plan and budget to the District Manager
Work with Account Managers and District Manager in order to resolve customer issues, including customer visits
Provide weekly job status, revenue, and warranty recovery report to the District Manager
Own the performance management of technicians (i.e. goals setting, performance reviews, performance management)
Your Qualifications:
High School Diploma/GED (Bachelors Preferred)
4-6+ years of related work experience in the commercial HVAC industry or related field
2+ years of prior experience managing technicians or employees in a similar role required
Extensive knowledge of HVAC design, systems, applications, and energy saving solutions
Demonstrated success in strategically leading business units
Your Benefits:
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Non-logoed company vehicle with most expenses paid
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
Work visa sponsorship is not available for this position
The typical annual base salary for this position ranges from $73,300 to $120,700 plus targeted incentive plan in North Carolina. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
#LI-JK1 #LI-Hybrid
About McQuay International
McQuay International is a manufacturer of HVAC equipment and solutions. The company was founded in 1933 and is headquartered in Minneapolis, Minnesota. McQuay International offers a range of products including air conditioning units, chillers, and air handling units. The company has operations in North America, Europe, and Asia. McQuay International is a subsidiary of Daikin Industries, Ltd.
