District Manager - South Central (Hybrid)Reporting to the Director of Stores, the District Manager is responsible for driving results and overseeing the operations of stores within a region, working closely with and developing a team of managers in a high-growth, fast-paced, ever-evolving environment. While supervising, motivating, and inspiring a team, this role is key to supporting a fast-growing business by providing clear communication, innovative ideas, and embodying an entrepreneurial mindset. We live, work, and play by a set of values that's reflected in all we do.
Your Daily AdventuresLeadership and People Management: - Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
- Establish a vision for the store based on key metrics and initiatives and cascade it to all team members.
- To drive store operations, build a strong and diverse team that includes members with various experiences, backgrounds, and skillsets.
- Manage the store's hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEB (inclusion, diversity, equity, and belonging) and other Psycho Bunny priorities.
- Support all store team members' ongoing learning and development consistently and equitably by providing direct feedback, coaching, mentoring, career path guidance, and addressing performance concerns.
- Engage in career discussions to support and reinforce the team's understanding of how working at Psycho Bunny will contribute to career and personal growth.
- Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce your team's career and personal growth.
- Plan and prepare team member schedules according to labour requirements, availability, and budget considerations.
- Address all employee relations issues, including knowing when to partner with the Human Resources (HR) team to take appropriate action.
Working With Others:- Establish supportive and productive relationships with all team members, focusing on personal and professional development.
- Collaborate with in-store team members to ensure optimal guest experience that values guests' time and supports store operation to achieve goals.
- Assist with all other duties as required by the store manager.
- Work collaboratively with all other Psycho Bunny team members to achieve goals.
Guest Experience: - Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online, pick up in store, phone sales, and ship from store options).
- Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
- Address emergent issues, including guest escalations and emergency requests.
- Build a delighted and loyal customer base through engagement, conversion, and the capture of customer phone numbers and e-mail addresses.
- Analyze customer profiles, buying trends, and competitive information to impact and drive business.
Operations: - Manage the whole store's profit and loss (P&L) in accordance with goals (sales, budget, etc.).
- Planned and executed high-level quarterly and annual planning for the store regarding strategy and budget.
- Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
- Plan floor coverage and make decisions to maintain the efficiency and effectiveness of floor operations.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work per applicable policies, procedures, and laws or regulations.
- Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member's level of Product Knowledge and the ability to communicate it to customers.
- Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest customer service levels.
- Manage and monitor Loss Prevention.
- Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
- Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
- Manage and communicate merchandise opportunities to the store manager.
- Ensure execution and maintenance of all Visual Directives and guarantee the store's visual presentation always meets or exceeds Psycho Bunny's standards.
Budget Responsibility- Accountable for controllable budget, labour hours, and annual sales plan target
People Management- The leadership role is directly responsible for all store employees (may delegate some management aspects).
Your Toolkit- Minimum of 7 years of experience in retail management.
- Minimum 7 years of experience in multi-store or district management.
- You must be able to work a flexible schedule, including nights, weekends, and holidays.
- You have strong communication skills and can foster a customer-focused selling culture.
- You must reside in Dallas-Fortworth, Texas area
Why Choose the Psycho Bunny Life?- Group Insurance coverage, including health, dental, and vision
- 401K, which includes a very generous match from Psycho Bunny!
- Employee/Family Assistance Program (EFAP)
- Two (2) weeks of vacation
- Five (5) wellness days
- Sweet discount on the coolest fits
- Room to grow in a rapidly expanding brand
Ready to Set a Bold Standard?Apply now to join and show us what makes you uniquely bold!
