Job DescriptionThe District Manager oversees multiple stores and is accountable for consistent performance across the district. This role develops Head Coaches, ensures standards are executed consistently, and drives district-level sales and financial results. The District Manager identifies opportunities, addresses challenges, and provides clear direction to elevate performance across all locations.
Competencies- Drive for Results: Eliminates barriers, drives accountability, and ensures sustained results.
- Customer Centric: Leads the team to ensure guest satisfaction above all else; goes beyond expectations. Builds community connections to strengthen the brand.
- Builds High Performance Teams: Aligns leaders to shared goals. Develops future leaders across stores. Builds collaboration and accountability.
- Planning and Priority Setting: Quickly zeros in on the critical few and puts the trivial many aside. Spends time and the time of others on what is important. Sets objectives and goals and translates into steps for action.
- Influence: Persuades and gains support and buy-in through clear communication, credibility, and motivating others.
- Organizational Effectiveness: Navigates cross-functional support teams to remove barriers and deliver results. Builds networks to drive consistency and efficiency.
ResponsibilitiesFinancial: Drive and maximize the customer experience to achieve goals; Control labor within guidelines by approving all weekly schedules; Drive corporate initiatives with a focus on goal attainment and expense control; Analyzes financial data to build on strengths, support weak areas and note any unusual occurrences; Train Store Managers in recognizing and influencing their business by understanding reports and acting on the knowledge.
Leadership: Conducts store visits to ensure compliance, train, and provide feedback on the customer experience and store operations; Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills; Motivate leaders and associates to achieve their maximum potential; Communicate both verbally and in writing with all associates, peers, supervisors, and corporate office; Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met; Communicate in a clear, positive and professional manner designed to educate, inspire, motivate and direct behavior of all store level personnel; Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans to exceed the customer experience, meet operational and organizational objectives; Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to act and achieve goals.
Management: Demonstrate ability to plan and prioritize company objectives and properly manage time to ensure all are achieved; Effectively organize resources and communications to maximize personal and district performance; Supervise Store Managers through planning, assigning, and directing their overall functions.
Visual Presentation: Supervise stores to ensure company standards for visual presentation, signage, cleanliness, and organization are maintained; Responsible for the overall leadership, visual merchandising and display presentation, fixture layout, and visual operation within an assigned district; Conduct store visits to drive a consistent execution among stores and ensure that directives are read/interpreted in a consistent manner; utilize store visit guides to provide feedback on overall store experience.
Store Operations: Communicate consistently with store personnel to ensure understanding and compliance with all policies, procedures and best practices; Ensures scheduling of the store is complete to company standards in order to deliver the customer experience and complete all operational tasks.
Employee Relations: Attracts, recruits, and retains talent leaders and associates who are customer-focused and demonstrate the ability to deliver an excellent customer experience; Developing a succession plan within the district to prepare for talent needs while minimizing turnover; Utilize company training tools to fully develop potential and bench strength at all levels; Train leaders and store associates on standard operating procedures; Administer the progressive steps of discipline to include verbal and written warnings; Interact regularly with all levels of store staff to gain insight on store morale and to gain suggestions from the store level on operational efficiencies and customer experience.
Event Venue Management (For districts in which it pertains): Fosters relationships with critical stakeholders connected to the School and is a liaison for partners associated with them.; Provide oversight and leadership related to inventory control, personnel, merchandising, etc.; Must actively participate in key campus or stadium events and activities.; Communicate weekly and partner with Rally House corporate departments to assess and make recommendations in all business areas.; Looks for innovative ways to continue to enhance the in-venue event retail experience.
Personal Characteristics: Show initiative to assume additional responsibilities; Demonstrate ability to adapt to changes in direction and priority; Exemplify a "Whatever It Takes!" spirit.
Travel and work full shifts in stores within a given geographic area; Ability and willingness to travel overnight as needed; Ability to work weekends, nights, holidays, varying days and hours, based on business needs.
Skills and KnowledgeAdvanced leadership and coaching skills with the ability to build high-performing teams, Confidence analyzing district performance and driving improvement plans, Effective communication, influence, and organizational collaboration, Enthusiastic attitude with a passion for sports and retail, Strong understanding of multi-store operations and business execution
Qualifications- 3-5 years of Store Management experience required
- 1-2 years of multi-store management experience preferred
- Associates or Bachelor's degree preferred
- Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events
Physical Requirements- Must be able to stand and walk for extended periods of time
- Ability to lift up to 50 pounds
- Ability to bend, reach, and climb ladders
Travel Requirements- Must be able to travel up to 2 weeks at a time during events
Pay Range$80,000.00 - $140,000.00
