District Manager - North Carolina

SmartStop Self Storage

$85K — $120K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience in multi-unit retail operations or similar industries.
  • Track record of exceeding performance benchmarks and driving revenue growth.
  • Strong communication and interpersonal skills for team and customer engagement.
  • Proven coaching and staff development capabilities.
  • Analytical mindset with problem-solving skills to address challenges.
  • Ability to manage multiple priorities and maintain focus under pressure.

Responsibilities

  • Oversee all district store operations and activities to ensure customer satisfaction and meet company targets.
  • Achieve monthly revenue goals by implementing budgeting strategies and monitoring results.
  • Conduct regular facility audits to verify that operational and physical standards are adhered to.
  • Manage daily staff activities and provide constructive feedback to enhance performance.
  • Recruit and onboard new staff to ensure adequate team coverage and skills alignment.
  • Foster a positive work culture by leading with a shared vision and providing ongoing coaching to staff.
  • Travel within the district to engage with stores and participate in meetings and training opportunities.

Benefits

  • Comprehensive healthcare benefits, including medical, dental, vision, and life insurance.
  • 401(k) plan with a substantial employer match to support your retirement savings.
  • Generous paid time off policy to promote work-life balance.
  • Standard Monday to Friday work schedule, allowing for predictable weekends off.
Full Job Description
District Manager • Primarily North Carolina - Job Summary

We're looking for a self-driven, self-aware, leader who's devoted to inspiring and motivating their team and providing exceptional customer experience.

Job Duties
  • Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
  • Meets company revenue goals by achieving or exceeding monthly budget expectations.
  • Conducts facility audits to ensure physical and operational standards are being met.
  • Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
  • Recruits, interviews, and hires new staff members.
  • Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
  • Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions. This district has stores in Charlottesville/Raleigh, NC, Indian Land, SC and Richmond, VA).

Qualifications
  • Must have multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
  • Proven ability to consistently meet and exceed performance standards.
  • Excellent communication, interpersonal, and motivational skills.
  • Proven ability to lead, develop, and coach staff.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize multiple projects and deal with numerous interruptions.
  • Works well under pressure while meeting deadlines consistently.
  • Ability to work independently with minimal supervision Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, sales, service or related industry.
  • Exceptional communication, people skills, and time management skills.
  • Proficient in MS Office and web-based systems.
  • Passion for customer service excellence and coaching staff.
  • Bachelor's Degree preferred.

Benefits
  • Annual compensation to include a base pay of $85,000 with a potential of up to $120,000 with a metrics-based quarterly bonuses and performance based annual bonus.
  • Comprehensive group healthcare includes medical, dental, vision and life insurance.
  • 401(k) with a generous employer match.
  • Paid Time Off
  • Monday thru Friday work schedule

Lead Together!

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